Symptom Troubleshooting
Symptom Troubleshooting: Pairing instructions are not displayed on the screen
Pairing instructions are not displayed on the screen
NOTE:
- Check the vehicle battery condition first. Testing and Inspection
- Check the connectors for poor connections or loose terminals.
- Check Online at www.acura.com/handsfreelink or call the HFL support desk at 888-528-7876 to make sure the cell phone is compatible with the HFL system and that there are no known issues.
1. Turn the ignition switch to ON (II).
2. Check if any system(s) other than Bluetooth audio system is displayed.
Does the other system display normally?
YES - Go to step 3.
NO -
- With ELS audio system: Replace the navigation display unit. Navigation Display Unit Removal/Installation
- With premium audio system: Replace the audio-HVAC display unit. Audio-HVAC Display Unit Removal/Installation (Without Navigation)
3. Press AUX button to select Bluetooth audio source.
Does it change to Bluetooth audio source?
YES - Go to step 4.
NO - Go to Bluetooth audio does not work. Symptom Troubleshooting
4. Check if the audio system functions normally.
Is the system normal?
YES - Go to step 5.
NO - Go to No sound when Bluetooth audio is used. Symptom Troubleshooting
5. If you have the client's Bluetooth phone, go to step 6. Otherwise, pair a known-good Bluetooth phone to the client's vehicle.
Can you pair the Bluetooth phone, and does it operate normally?
YES - The client's Bluetooth phone is defective or not compatible.
NO - Substitute a known-good HandsFreeLink control unit, Service and Repair and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit.
6. Pair the client's Bluetooth phone to a known-good vehicle.
Can you pair the Bluetooth phone, and does it operate normally?
YES - Substitute a known-good HandsFreeLink control unit, Service and Repair and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit.
NO - The client's Bluetooth phone is defective or not compatible.