Symptom Troubleshooting

Symptom Troubleshooting: The Honda Globe Screen (not the Acura Globe Screen) appears every time the vehicle is started

The Honda Globe Screen (not the Acura Globe Screen) appears every time the vehicle is started

NOTE: The navigation DVD and the navigation unit are correct for the vehicle, but earlier and possibly later versions of the navigation software may have been installed. When this happens, the software may not be recognized by the navigation unit, and could cause the navigation unit to revert to a Honda model profile.

1. Remove the navigation unit, and verify that the parts number printed on the navigation unit label is the correct one for the year/model vehicle you are working on.

Is the correct navigation unit installed based on the part number?
YES - Go to step 2.

NO - Replace the navigation unit with the correct unit for the year/model vehicle you are working on.


2. Reinstall the navigation unit.

3. Remove the navigation DVD.

4. Note the software version marked on the navigation DVD label, and verify if it is the correct version for the vehicle year/model you are working on by checking any official Honda service website and searching for any related service information about the navigation system and navigation software.

Is the software version marked on the navigation DVD label the correct one for the vehicle year/model you are working on?
YES - Replace the navigation unit. Service and Repair

NO - Go to step 5.


5. Obtain the correct version navigation DVD Reading and Clearing Diagnostic Trouble Codes and install it.

Does the navigation system boot-up with the Acura Globe Screen?
YES - The problem is resolved, troubleshooting is complete.

NO - The system still shows Honda Globe Screen. Replace the navigation unit. Service and Repair