Campaign ID Label and Warranty Info

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this bulletin will require a "Campaign Identification Label". Each label provides a space to include the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.


Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.

Apply "Campaign Identification Label" only on a clean, dry surface.

DISPOSITION OF PARTS

Replaced parts must be held for disposition by Buick Zone or Branch contact personnel. Parts must have a claim tag attached showing the repair order and the VIN of the vehicle from which they were removed.

WARRANTY INFORMATION





List the one applicable "V" labor operation.

Use the "T" labor operation for reimbursement for previous customer paid repair.


REQUEST FOR REIMBURSEMENT INSTRUCTIONS

1. Customer presents dealer with original paid receipts covering repairs.

2. Dealer completes a Repair Order (R.O.) showing the following:
- Repair order date
- Vehicle Identification Number
- Current mileage
- Owner's address
- Attaches original owner's or dealer's paid invoices/receipts covering repair
- Use Labor Operation Number T1640 and Failure Code 96
- Enters total of reimbursement based on 100% of OWNERS EXPENSE

3. Owner signs the repair order as acknowledgement of requested reimbursement amount.

4. Owner is given a copy of repair order.

5. Dealer assigns a Warranty Management System (WMS) authorization code to the claim and enters it on the WMS Authorization Log.

6. The dealer submits a claim to Buick for processing.

7. Dealer issues the owner a reimbursement check for the approved amount. The check number must be entered on the repair order and a copy of the check must be attached to original paid invoices/receipts.

8. All supporting documentation must be available for review by Buick personnel as needed.

NOTICE:
REFER TO BUICK SERVICE POLICIES AND PROCEDURES MANUAL, SECTION 1.6.11 FOR SPECIFIC PROCEDURES FOR CUSTOMER REIMBURSEMENT VERIFICATION.

IN THE EVENT THE DEALER SERVICE MANAGER AND THE OWNER CANNOT REACH AGREEMENT ON AMOUNT ELIGIBLE FOR REIMBURSEMENT AFTER REVIEW OF INVOICES/RECEIPTS, THE ZONE/BRANCH SHOULD BE CONTACTED FOR DETERMINATION OF COVERED EXPENSES. IN SUCH CASES, AN EXPLANATION SHOULD BE INCLUDED ON THE R.O.