Campaign - Front Suspension Noise
SERVICE UPDATEBulletin No.: 10381
Date: November 19, 2010
Subject: 10381 - Service Update for Inventory and Customer Vehicles - Front Suspension Noise - Expires with Base Warranty
Models:
2011 Chevrolet Cruze
This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. It will expire at the end of the involved vehicle's New Vehicle Limited Warranty period.
Purpose
This bulletin provides a service procedure to lubricate the strut assemblies on certain 2011 model year Chevrolet Cruze vehicles. On these vehicles, contact between the strut's top mount and the splash shield may cause a squeak during normal steering maneuvers at temperatures less than approximately 35°F (2°C).
This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.
Vehicles Involved
A list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the "Service" tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that return for service, for any reason, and are still covered under the vehicle's base warranty should be checked for vehicle eligibility.
Important
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History (GMVIS2) Application. Dealership technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is essential to routinely verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Parts Information
Parts required to complete this service update are to be obtained locally. CRC Heavy Duty Silicon(TM) Lubricant, P/N 05074 (U.S.), P/N 75074 (Canada) may be purchased through your local automotive supplier. Information about this product may be obtained by calling 1-800-272-8963 (U.S.) or 905-670-2291 (Canada).
We believe this source and their products to be reliable. There may be additional manufacturers of such products/materials. General Motors does not endorse, indicate any preference for, or assume any responsibility for the products or material from this firm or for any such items that may be available from other sources.
Do not order from General Motors Customer Care and Aftersales (GMCC&A).
Service Procedure
1. Raise and support the vehicle until the tires are a few feet off the ground. Refer to Lifting and Jacking the Vehicle in SI.
2. Rotate the steering wheel to the right until it reaches full lock.
Note
When lubricating the strut, try to lubricate as much of the strut circumference as possible.
3. On the left and right front strut, lubricate the rubber washer (1) and top mount (2) using CRC Heavy Duty Silicone(TM) Lubricant. Using the red straw provided, generously spray the CRC Heavy Duty Silicone lubricant between the top mount and the rubber splash shield.
Note
Use one hand to bend the straw into position while separating the rubber washer and top mount. Use the other hand to hold the aerosol can and depress the spray nozzle.
4. Rotate the wheel to the left until it reaches full lock and repeat Step 3.
Warranty Transaction Information
Submit a claim using the table below.
* The amount identified in "Net Item" should represent the actual cost of the lubricant needed to perform the required repairs, not to exceed $1.00 USD, $1.02 CAD.
Disclaimer