Recall - Steering Wheel Fastener Inspection: Overview
SAFETYBulletin No.: 11094
Date: April 05, 2011
Subject: 11094 - Steering Wheel Fastener Inspection
Models:
2011 Chevrolet Cruze
The vehicles involved in this safety recall were previously included in PIE0158. PIE0158 will be closed and all vehicles that did not have the inspection performed will be transferred to this safety recall.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, may exist in certain 2011 model year Chevrolet Cruze vehicles. In the unlikely event that an assembly plant repair procedure results in an improperly fastened steering wheel, the steering wheel may come loose from the steering column. If this were to happen while the vehicle was moving, the driver could lose the ability to steer the vehicle, potentially leading to a crash.
Correction
Dealers are to inspect and ensure that the steering wheel is assembled properly.
Vehicles Involved
Involved are certain 2011 model year Chevrolet Cruze vehicles. Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty system. Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
* NO vehicles are expected to require a steering wheel bolt.
Service Procedure
1. Start the vehicle and rotate steering wheel to position the access holes above the steering column. Place the ignition in the OFF position.
2. Disconnect the negative battery cable to disable the supplemental inflatable restraint (SIR) system. Refer to Battery Negative Cable Disconnection and Connection in SI.
3. Remove the steering column upper trim cover. Refer to Steering Column Upper Trim Cover Replacement in SI.
4. Insert suitable tools to the openings (2) on both sides of the steering wheel (1).
5. Release the springs in direction of the arrows.
6. Remove Driver Airbag Module (DAB). DO NOT disconnect the two yellow electrical connectors.
7. Inspect the hub area of the steering wheel for the attachment bolt (1).
- If the attachment bolt (1) is NOT present, install a new attachment bolt, P/N 11610164. Apply Medium Strength Threadlocker - Blue Loctite(R) 242 (or equivalent) to the attachment bolt threads and tighten the bolt to 30 Nm (23 lb ft). Proceed to Step 8 after installing the new attachment bolt.
- If the attachment bolt is present, proceed to Step 8.
8. Reinstall DAB by aligning the two attachment pins to the steering wheel square holes.
9. Push the DAB (1) firmly into the steering column in order the engage the fasteners. Ensure yellow connector wires are routed properly and are not pinched.
10. Install the steering column upper trim cover. Refer to Steering Column Upper Trim Cover Replacement in SI.
11. Connect the negative battery cable. Refer to Battery Negative Cable Disconnection and Connection in SI.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Dealer Recall Responsibility - For US (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer