Owner Letter
Owner LetterNovember 2010
Dear General Motors Customer:
We have learned that your 2011 model year Chevrolet Cruze may have been built without a Tire and Loading Information label and/or Certification label. These two labels are very important in determining how much weight the vehicle can properly carry. The Tire and Loading Information label also shows the size of the original equipment tires and the recommended cold tire inflation pressure.
Your satisfaction with your Chevrolet Cruze is very important to us, so we are announcing a program to fix this.
What We Will Do: Your GM dealer will install any missing labels. This service will be performed for you at no charge. Included with this letter is a Label Locator procedure to help you determine if either label is missing.
What You Should Do: You should determine if either label is missing by following the instructions on the enclosed Label Locator procedure. If one or both labels are missing, please contact your dealer to schedule an appointment to have the label(s) installed. When you talk with your dealer, please let them know which label is missing. By doing this, your dealer can ensure that the label will be available on your scheduled appointment date.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
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