Campaign - Enhancements For Side Impact Pole Performance: Overview
CUSTOMER SATISFACTIONBulletin No.: 11342E
Date: May 03, 2012
Subject: -11342E Enhancements for Side Impact Pole Performance
Models:
2011-2012 Chevrolet Volt
Supercede:
The Part Information, Service Procedure and Warranty Transaction sections have been revised. Please discard all copies of bulletin 11342D, issued March 2012.
Condition
The 2011 and 2012 model year Chevrolet Volt vehicles passed all Motor Vehicle Safety Standards. A vehicle inspection following a side pole test, however, indicated that the vehicle experienced structural intrusion of approximately 50 mm into the battery, which may rupture the coolant line causing coolant leakage. If a vehicle with a leaking coolant system was left on its side or in an inverted position for an extended period of time, the coolant could flow onto the battery electronic controls on top of the battery pack. If the battery pack had not been depowered, after several days (at least 6 and likely much longer), a short circuit may occur and result in a vehicle fire.
Correction
Dealers are to add a reinforcement bracket to further protect the battery pack in a severe side collision, replace the battery coolant system reservoir with a new reservoir that includes a sensor to monitor the coolant level, and add a tamper-resistant bracket to the top of the battery coolant reservoir to help prevent potential coolant overfills.
Vehicles Involved
Involved are all 2011 model year andcertain 2012 model year Chevrolet Volt vehicles.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty Management system. Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from three different sources.
Parts listed in the table below are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part numbers 22920448, 22922225, and 19260759 are not eligible for RIM.
The Pliogrip two-part polyurethane adhesive listed in the table below is to be obtained from Crest Industries, Inc. as follows:
1. U.S. Dealers: Call 1-800-822-4100, 8:00 am - 4:30 pm ET
2. Canadian Dealers: Call J-2 Products (Crest Distributor) at 1-888-880-0025 or 416-665-1404 (Canada), 8:00 am - 4:30 pm ET.
Note
Depending on availability, Ashland Pliogrip (Green), Part Number 7770/220 may be provided in place of the Black version of the Ashland Pliogrip 7770B/220. A dual cartridge applicator tool is required to apply the Pliogrip two-part polyurethane adhesive. If your dealership does NOT have a dual cartridge applicator tool, obtain one from Crest Industries.
The part listed in the table below is to be obtained locally.
*3M products may be purchased through your local distributor. Information about 3M product retailers in your area may be obtained by calling 1-866-364-3577 (U.S. and Canada). Do not order from GMCC&A. We believe this source and their products to be reliable. There may be additional manufacturers of such products/materials. General Motors does not endorse, indicate any preference for, or assume any responsibility for the products or material from this firm or for any such items that may be available from other sources.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
Note
When submitting a warranty transaction for T5848, it must be submitted as a ZFAT and must be submitted prior to submitting a warranty transaction for V2533. If V2533 is submitted first, the field action will close and the transaction for T5848 will reject.
* Submit the sum total of the actual amount of RTV, calk, and Pliogrip two-part polyurethane adhesive required to perform the repair, not to exceed $33.91 USD, $36.54 CAD, plus shipping. Note: The sum total includes the cost of one full cartridge of Pliogrip adhesive required per vehicle ($29.70 USD, 32.60 CAD).
** Submit the cost to fill the fuel tank in the Misc field.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles. Part availability is limited, but improving. Part kits are available for dealers to address inventory units that have been sold. Dealers are strongly encouraged to address vehicles prior to delivery to the customer. However, if this is not possible, dealers are to make arrangements with the customer to return for completion of the Customer Satisfaction Program at a later date, convenient to the customer.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer