Campaign - Enhanced 120 Volt Charge Cord: Overview
CUSTOMER SATISFACTIONBulletin No.: 11188A
Date: April 03, 2012
Subject: -111888A Enhanced 120 Volt Charge Cord
Models:
2011-2012 Chevrolet Volt
Supercede:
This bulletin has been revised to include a copy of the customer letter. Please discard all copies of bulletin 11188, issued March 2012.
Condition
General Motors has developed a new enhanced 120 volt charge cord for certain 2011-2012 model year Chevrolet Volt vehicles and is making it available to customers. The optional 240 volt home charging unit is not affected.
Correction
Dealers are to exchange the 120 volt charge cord with a new enhanced 120 volt charge cord. Customers will be advised to provide the dealer with their original 120 volt charge cord to complete the exchange. If a customer purchased any additional 120 volt charge cords, they are also eligible for exchange and should be returned, as well.
Vehicles Involved
Involved are certain 2011-2012 model year Chevrolet Volt vehicles.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty Management system. Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Note
Due to initial limited part availability, DO NOT order parts until a service appointment is made.
Note
All exchanged charge cords are to be returned to the Warranty Parts Center (WPC). Hold cords until the WPC request is received.
* If a customer has purchased any additional charge cords, additional cords may be required.
Service Procedure
Note
All exchanged charge cords are to be returned to the Warranty Parts Center (WPC).
1. Obtain the customer's 120 volt charge cord(s).
2. Provide the customer with the new 120 volt charge cord(s).
3. Cut off the vehicle end of the old charge cord(s) so it is no longer usable.
4. Return both halves of the cord(s) to the WPC when the request is received.
Warranty Transaction Information
Submit a transaction using the table below.
* Some customers may have purchased additional charge cords to store at a vacation home, etc. These cords may not be available at the time of the original exchange. If a customer provides an additional cord at a later date, use this labor code to submit for that exchange. Submit the transaction as a ZFAT and route it for wholesale authorization.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles. Part availability for this program is limited, but improving. Part kits are available for dealers to address inventory units that have been sold. Dealers are strongly encouraged to address vehicles prior to delivery to the customer. However, if this is not possible, dealers are to make arrangements with the customer to return for completion of the Customer Satisfaction Program at a later date, convenient to the customer.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer