Warranty Claim, Reimbursement and Owner Letter Information

WARRANTY CLAIM INFORMATION

Submit a warranty claim for credit with the information indicated below:
* The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 30% of all parts required for the repair.


Refer to the Chevrolet Claims Processing Manual for details on Claim submission.






REIMBURSEMENT

Claims for customer reimbursement for previously paid repairs are eligible for reimbursement of repair expenses due to a previous power door lock malfunction.

To obtain reimbursement for previous repairs, eligible owners must submit claims to an authorized Chevrolet dealer prior to May 31, 1989. The reimbursement should not exceed the amount paid by Chevrolet for the applicable labor operation.

When a customer requests reimbursement the following must accompany that request:

- Proof of ownership, and
- Original paid receipt, or
- A copy of receipt with proof of payment.

Claims for customer reimbursement on previously paid repairs are to be submitted according to the form and instructions included with this bulletin. Additional forms are to be reproduced locally.
May, 1988


Dear Chevrolet Owner:

This letter has been sent to inform you of the following special policy that applies to your vehicles.

REASON FOR THIS SPECIAL POLICY

General Motors has determined that some power door lock failures have occurred on 1986-87 S/T model trucks. The failure modes include: inoperative switches, intermittent locking and unlocking while driving or parked, actuator sticking and actuator popping out of switch. In addition to durability improvement in the new switches, there is an appearance change which necessitates changing both the right and left door lock switches when one requires replacement.

SPECIAL POLICY COVERAGE

Because this condition may occur beyond the warranty period we are writing this letter to advise you that Chevrolet Motor Division will replace these switches at no charge for a period of five years from the date your vehicle was originally placed in service, regardless of mileage. Instructions have been furnished to Chevrolet dealers for repairing the condition and handling of this special policy.

WHAT YOU SHOULD DO

If you have previously encountered this condition, and paid for all or part of the repair, you should contact your Chevrolet dealer to request reimbursement prior to May 31, 1989. Your dealer will advise you regarding reimbursement. It will be necessary to present paid receipts or invoices to verify any expenditures for such repairs. Please have them available when you contact your dealer.

We suggest you retain this letter with your Owner's Manual, Maintenance Schedule and Warranty Folder.

Chevrolet Motor Division is taking this action in the interest of your continued satisfaction with our products.