Service Procedure, Label, Claims & Letter Information
SERVICE PROCEDURE
1. Apply parking brake.
2. With engine off, place the gear selector in the Drive 1 position.
3. Open hood.
4. Disconnect negative battery cable.
5. Remove retainer clip item (# 245) with a small screwdriver or needle nose pliers and discard clip.
6. Replace with new retainer clip, P/N 15553615, making sure that the washer and retaining clip (# 245) are installed as shown in the illustration.
7. Place the gear selector in the Park position.
8. Reconnect negative battery cable.
9. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign Identification Label" only on a clean dry surface.
CLAIM INFORMATION
Submit a Product campaign Claim with the information indicated below:
*
FAILED PARTS LABOR LAB OTH
REPAIR PERFORMED PC PART NO. ALLOW FC OP HRS HRS
Install Retainer 1 15553615 ** 00 V5330 0.2 0.1
* Campaign Administrative Allowance
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 30% of all parts required for the repair.
Dealers will automatically receive the correct labor and material allowance based on the labor operation performed.
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim Submission.
Dear Chevrolet Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1989 M-Vans. These vehicles may have a loose retainer securing the automatic transmission control rod linkage to the steering column lower shift lever. This looseness may allow the retainer to disengage, resulting in a separation of the control rod from the lower shift lever. When this occurs, the shift indicator may not reflect the gear the transmission is in. In this situation, the driver could believe the transmission is in a forward gear when actually it is in reverse, or vise versa. Additionally, the engine could be started with the transmission in gear. Either of these conditions could lead to a vehicle crash without prior warning.
WHAT WE WILL DO
To prevent the possibility of this condition occurring, we will install a new transmission linkage retainer on all involved vehicles. This service will be performed for you at no charge.
WHAT YOU SHOULD DO
Please contact your Chevrolet dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer. It is estimated that parts will be available on or about April 18, 1989. The labor time necessary to perform this service correction is approximately fifteen (15) minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
Your Chevrolet dealer is best equipped to obtain parts and provide service to insure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020.
After contacting your dealer and the Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 366-0123).
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.