Recall - Passenger Air Bag Module: Overview

No. 777

May, 1998

To: All Dodge and Chrysler-Plymouth Dealers

Subject:
Safety Recall # 777 -- Passenger Air Bag Module

Models:
Certain 1998 Model Year Dodge Intrepid and Chrysler Concorde (LH) Vehicles

The passenger air bag module on about 50 of the above listed vehicles, may not contain some required components. As a result, the passenger air bag will not inflate during an accident. To correct this condition, the passenger air bag module must be replaced.

IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory. and should perform this recall on vehicles in for service as determined by using the DIAL VIP System.

Dealer Notification & Vehicle List

All dealers will receive a copy of this dealer recall notification letter by first class mail. Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a list of their involved vehicles. The Vehicle List is arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.

DIAL System Functions 53 and VIP

All involved vehicles will be entered to DIAL System Functions 53 and VIP at the time of recall implementation for dealer inquiry as needed.

Function 53 provides involved dealers with an updated VIN list of incomplete vehicles. The customer name, address and phone number is listed if known. Parts information is also provided. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "ORD777".

Parts

IMPORTANT:
A quantity of parts will be distributed initially and billed to all involved dealers. This quantity will cover a portion of the total vehicles involved. Additional parts may be ordered as needed to support customer demand.

Each involved dealer, to whom vehicles in the recall were invoiced (or the current dealer at the same street address), will receive enough Passenger Air Bag Module Packages, Recall PN CCA07770, to service 100% of those vehicles.

Each parts package contains the following components:

Quantity Description

1 Passenger Air Bag Module
1 UPS Hazardous Material 5-Part Shipper
1 Return Address Label
1 Shipping Instructions
1 UPS Log Book Example

Owner Notification and Service Scheduling

All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner notification letter is included.

Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.

Completion Reporting and Reimbursement

Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.

Use the following labor operation number and time allowance:

Labor Operation Time
Number Allowance

Replace passenger air bag module 08777182 1.2 hours

Add the cost of the recall parts package plus applicable dealer allowance to your claim.

Note:
See the Warranty Administration Manual, Recall Claim Processing Section for complete recall claim processing instructions.

Parts Return

Removed passenger air bag modules must be returned to the air bag manufacturer, Autoliv. Use the replacement air bag packaging material and follow the "Dealer Shipping Instructions" provided in each recall package for return shipment. DO NOT return air bag modules to the Warranty Material Return Center.

Vehicle Not Available

If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Notification Form or describe the reason on a postcard and mail to:

Chrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757

Following the above procedures will expedite the processing of your claim.

If you have any questions or need assistance in completing this action, please contact your Zone Service Office.