Recall - Door Garnish Molding Defect: Overview
October 2000Dealer Service Instructions for:
Customer Satisfaction Notification No. 884
Door Garnish Molding Trim Clips
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Technical Service Bulletin # 23-40-99 is being cancelled. Those vehicles that have already had both doors repaired, as determined by our warranty records, have been excluded from this notification.
Models:
1998-1999 (FJ) Chrysler Sebring Coupe
NOTE:
This notification applies to the above vehicles built through August 31, 1998 (MDH 0831XX).
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this service on these vehicles before retail delivery. Dealers should also perform this procedure on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject:
The left and/or right door garnish moldings on about 35,800 of the above vehicles may move forward on the door and contact the rear edge of the front fender when the door is opened. If this condition is not corrected in a timely manner, the door garnish molding may separate from the door.
Repair:
Both right and left door garnish moldings must be inspected for fore and aft movement or an out-of-position condition. Moldings found with either condition will have new trim clips installed and the front trim clip will be positively located with structural adhesive. Door garnish moldings that have been damaged, as determined by the inspection in section "A", must be replaced. Vehicles that require new garnish moldings do not require the structural adhesive on the front trim clip.
Alternate Transportation
If the vehicle must be held overnight, dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle.
Parts Information
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances as shown.
Add the cost of the parts plus applicable dealer allowance to your claim. In addition, enter "MATL" in the Part Number section of your claim with the applicable Material Allowance where appropriate.
For structural adhesive reimbursement, list the part number (05066074AA) and add a charge of $2.15 to your claim. There is enough adhesive in each package to perform this repair on five (5) vehicles.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Parts Return
Not required.
Dealer Notification and Vehicle List
All dealers will receive a copy of this Customer Satisfaction Notification letter by mail. Two additional copies will be sent through the DCMMS, and the MDS2 will be updated to include this notification in the near future. Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a list of their involved vehicles. The vehicle list is arranged to Vehicle Identification Number (VIN) sequence. Owner known to DaimlerChrysler are also listed. The lists are for dealers reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "ORD884".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrylser are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers.
The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Vehicle Not Available
If a vehicle is not available for service, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in Completin9 this action, please contact your Zone Service Office.
Customer Services Field Operations
DaimlerChrysler Corporation