Vehicle - Various Accessory Items Missing From Vehicle
NUMBER: 23-017-11GROUP: Body
DATE: May 03, 2011
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 11-042. ALL APPLICABLE UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE UN-SOLD VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR VEHICLES NOT INCLUDED IN THE RRT VIN LIST, APPLICATION OF THIS SERVICE BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Missing T-Handle Shift Knob, Bright Stainless Steel Pedal Kit, Embroidered Floor Mats, Car Cover And Stainless Steel Door Sills
OVERVIEW:
This bulletin involves inspecting for a t-handle shift knob and bright stainless steel pedal kit. Also inspect for floor mats, door sills and a car cover with the challenger logo. If necessary install missing accessories depending on the vehicle transmission.
MODELS:
2011 (LC) Challenger
NOTE:
This bulletin applies to vehicles built before February 11, 2011 (MDH 0211XX) equipped with Mopar Interior Appearance Group (sales code ACX).
SYMPTOM/CONDITION:
Missing t-handle shift knob, bright stainless steel pedal kit, embroidered floor mats, car cover and stainless steel door sills.
DIAGNOSIS:
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Inspect the vehicle for a t-handle shift knob (Automatic Transmission Only) and bright stainless steel pedal kit (Automatic Transmission Only). Additionally inspect for floor mats, car cover, door sills with the challenger logo embroidered or stamped on the part (Fig 1) (Fig 2).
2. Where any of the components installed?
a. Yes >>> Return the vehicle to the customer or dealer inventory.
b. No >>> Proceed to Step # 3..
3. Is this vehicle equipped with a manual transmission?
a. Yes >>> Proceed to Step # 9.
b. No >>> Proceed to Step # 4.
4. Remove the existing shift knob as shown in (Fig. 3).
5. Install the new T-handle shift knob by rotating it into position and securing the set screw as shown in (Fig. 4).
6. Remove the current accelerator and brake pedal insert (Fig. 5).
7. Spray a soap and water mixture to the back of the pedal insert to ease installation and slide over the correlating pedal (Fig. 6).
8. Using a flat blade screwdriver secure the locking tabs to the backside of the pedal (Fig. 7).
9. Remove and replace the floor mats with the new challenger embroider mats.
10. Install the new right and left stainless steel door sills.
11. Place the car cover in the trunk of the vehicle.
12. Return the vehicle to the customer or dealer inventory.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE: