Administrative Instructions
SAFETY RECALL 88S99 ADMINISTRATIVE INSTRUCTIONSAttachment I
VEHICLES AFFECTED: Certain 1983 through 1987-model Econoline E250/E350- based ambulances equipped with 7.5 Liter engines as well as certain 1985 through 1987-model Econoline E250/E330- based ambulances equipped with 5.8 Liter 4V H.D. Engines. All affected vehicles are rated over 8,500 lbs. GVW.
REPORTING COMPLETIONS:
Only the Form 1864 will be accepted for reimbursement for modifications performed under this recall. Upon completion of the required service, the Form 1864 must be completely filled out and signed by authorized dealer personnel.
CLAIM SUBMISSION: The claims must be entered through the Direct Warranty Entry (DWE) system. Dealers without DWE capability must mail the second copy of the Form 1864 for reimbursement. Should your dealership receive pre-printed Forms 1864 with a seven digit claim number, you must drop the first digit and enter only the last six digits. You must sight verify the claim number for accuracy. It is important that all claims be filed for all completed units so you will be reimbursed and our records will show completion.
REFUNDS: Refund requests submitted under Safety Recall 88S99 are governed by the following guidelines:
^ Owner/operators of 1985-87 model ambulances with 7.5L dual thermactor engines are eligible for a refund if they paid for a muffler replacement under Safety Recall 87M53 and the replacement muffler was the new ribbed design, aluminized stainless steel muffler (See Attachment II, Exhibit 2 for eligible muffler part numbers). Paid repair orders or invoices presented by the owner/operator requesting a refund must show one of the eligible muffler part numbers.
^ Refunds include return of any deductible amount owners may have paid.
^ A copy of the paid repair orders or parts purchase receipts must be retained in your service file for at least one year following the date of Company notification of payment.
^ Owner refund requests must be submitted on separate Warranty Claim Form 1863. In addition to the information shown for the special preparation of Owner Refund
claims (Reference: Warranty and Policy Manual - Subject 6.1, Page 18), please enter the information shown below:
Causal Basic Part Number - 88S99
Condition Code - OB
Labor Operation - REFUND
Administrative Allowance - 0.2 Hr.
Program Code - 88S99
^ An administrative allowance of 0.2 hours will be allowed for processing each eligible owner refund request. To claim the allowance, enter ALLOW in the Labor Operation No. column and 0.2 in the Scheduled Time column. Extend the 0.2 hours at your authorized warranty labor rate and enter the result in the Amount column.
^ Please provide prompt refund to all eligible owners who respond to this recall with proper repair documentation.