Owner Letter

Serial Number 1FMCA11S6XYZ12345 October, 1993

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 93B26, to owners of certain 1993 Taurus Flexible Fuel (FFV) Vehicles.

REASON FOR THIS PROGRAM
On some of these cars the fuel gauge may become erratic and eventually "peg" at "F" between 5,000 and 20,000 miles of vehicle operation. This condition is due to the inadvertent use of lead solder on a pump/sender assembly connection which can be damaged by methanol fuel.

NO COST SERVICE
At no charge to you, your dealer will install a new fuel pump/sender assembly on your car. This no charge service is available through the 36/36 bumper-to-bumper warranty period, or through September 30, 1994, whichever provides greater coverage.

HOW LONG WILL IT TAKE?
The time needed for this service is about two hours. However, due to service scheduling times, your dealer may need your car for one full working day.

CALL YOUR DEALER
Ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

CHANGED ADDRESS OR SOLD THE CAR?
If you have, please fill out the enclosed prepaid postcard and mail it to us.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.