Attachment I - Administrative Information

OASIS ACTIVATED? Yes.

To determine if a vehicle is eligible for this program, you must use OASIS. If OASIS indicates that a vehicle is affected by both Safety Recall 03S05 and Customer Satisfaction Program 04M05, complete Safety Recall 03S05.

NOTE:
Please pay particular attention to the difference between affected wheel build dates and affected vehicle build dates.

NOTE:
Submission of an "M" program claim will not remove the vehicle from OASIS because the affected vehicles are eligible for subsequent repairs if the affected condition reoccurs during the program time and mileage period. Prior approval for all repairs under Program 04M05 is required.

FSA VIN LIST ACTIVATED? No

STOCK VEHICLES

Do not perform this program unless the affected vehicle exhibits the covered condition.

SOLD VEHICLES

Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. When calling for authorization please have the VIN, dealer P&A code, repair order number, repair line and the total cost of the repair available. Repair estimates must be calculated using Ford published labor operations and times.

ADDITIONAL LABOR TIME

^ If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor.

Requests for approval after completion of the repair will not be granted (see "Related Damage" above).

^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.

OWNER REFUNDS

^ Ford Motor Company will only refund owner-paid repairs covered by this program if the repair was performed prior to the date of the Customer Notification Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer.) Refund claims that include other non-covered repairs, or those judged by Ford to be excessive, will not be accepted for reimbursement.

Refund Claiming Information. (Submit on separate repair line.)

- Program Code: 04M05 - Misc. Expense: ADMIN

- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Each wheel replacement claimed for the 04M05 program requires a prior approval from the SSSC.

^ Claims for the "58B01A" labor operation should be claimed using the program code 58B01.

^ The 58B01A inspection operation is only to be claimed when an inspection occurs but no wheels are replaced. Do not perform the 58B01 inspection unless OASIS indicates that the vehicle is eligible for program 58B01.

^ Refunds or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.

^ Refer to ACESII manual for claims preparation and submission information. (See Attachment II for claim instructions for one-time inspection).