Attachment II - Labor and Parts Information

LABOR ALLOWANCES

Law Enforcement Vehicles with affected wheels that are not identified in OASIS

NOTE:
If a fleet indicates that an affected wheel has been moved to a non-affected vehicle, a member of Service Management must call the Special Service Support Center to request approval to inspect and, if necessary, replace the affected wheel(s). PLEASE NOTE THAT AN APPROVAL CODE FROM THE SSSC IS REQUIRED BEFORE REPLACING WHEELS ON A NON-AFFECTED VEHICLE. When calling, be prepared to provide the VIN # and the number of affected wheels. Submit claims using the approval code obtained from the SSSC, Program Code 29B01 and Labor Operation:

^ 29B01B (inspect for affected wheels, find all wheels of the latest design level - 0.4 hours)
^ 29B01C (inspect for affected wheels, replace & disable one wheel - 0.7 hours)
^ 29B01D (inspect for affected wheels, replace & disable two wheels - 1.0 hours)
^ 29B01E (inspect for affected wheels, replace & disable three wheels - 1.2 hours)
^ 29B01F (inspect for affected wheels, replace & disable four wheels - 1.4 hours) 29B01G (inspect for affected wheels, replace & disable five wheels - 1.6 hours.

[New!] PARTS REQUIREMENTS / Ordering Information





Parts will not be direct shipped for this program. Questions regarding parts should be directed to the Recall Parts Service Support Center or E-mailed.

[NEW!] Steel Wheel Handling Process

^ It is no longer necessary to call the Special Service Support Center to order wheels. Place your orders through normal channels.

^ Wheels will not be dropped shipped to end user locations.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Affected steel wheels are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). Refer to your daily PEARS register for part disposition and return instructions. Return wheels to the Ford WPAC, 15090 Commerce Drive North, Dearborn, MI 48120 when requested. Follow normal shipping instructions described in Warranty and Policy Manual. Returned steel wheels not disabled in accordance with the procedure detailed in Attachment III are subject to chargeback.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.