Pinpoint Test N: Unable To Pair Bluetooth(R) Device

Information and Entertainment System

Pinpoint Test N: Unable To Pair Bluetooth(R) Device

Normal Operation

When a new Bluetooth(R) device is added, the Accessory Protocol Interface Module (APIM) and the Bluetooth(R) device must be paired together. Most Bluetooth(R) devices can pair with the SYNC(R) system, although functionality varies. To determine if a Bluetooth(R) device is supported, retrieve the Consumer Interface Processor (CIP) software level using the Accessory Protocol Interface Module (APIM) Software Level Check Accessory Protocol Interface Module (APIM) Software Level Check, and verify the customer device is on the compatibility list for the current CIP software level.

Pairing a Bluetooth(R) device is accomplished through the "Add Device" selection of the phone menu. When pairing a device, the SYNC(R) system generates a unique Personal Identification Number (PIN) that must be entered on the Bluetooth(R) device in order for the pairing process to be successful. There are also some device-specific actions that must take place. For additional information on the pairing process, refer to the Owner's Literature.

This pinpoint test is intended to diagnose the following:

- Incompatible Bluetooth(R) device
- Customer error
- Customer Bluetooth(R) device
- APIM

PINPOINT TEST N: UNABLE TO PAIR Bluetooth(R) DEVICE

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N1 CHECK THE BLUETOOTH(R) CONNECTION

NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories and deletes any devices paired with the SYNC(R) system.

- Connect: Multi-Media Interface Tester.
- Using the Multi-Media Interface Tester, connect to the SYNC(R) system using Bluetooth(R). Follow the tool instructions.
- Enter the following diagnostic mode on the scan tool: APIM DataLogger.
- Monitor the Bluetooth(R) device paired PID (BT_PAIR) and the Bluetooth(R) device connected PID (BT_CONN).
- Do the PIDs both read "Yes"?

Yes
The SYNC(R) system is operating correctly at this time. CARRY OUT a SYNC(R) system Master Reset. REFER to the Owner's Literature.

REVIEW the pairing process with the customer. If the customer device still does not pair, the fault is with the customer device.

No
GO to N2.

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N2 CHECK FOR CORRECT APIM OPERATION

- Ignition OFF.
- Disconnect the APIM connector.
- Check for:
- corrosion
- damaged pins
- pushed-out pints
- Connect the APIM connector and make sure it seats correctly.
- Turn the radio on and press the PUSH-TO-TALK button.
- Wait 2 minutes for the APIM to re-initialize.
- Operate the system and verify the concern is still present.
- Is the concern still present?

Yes
INSTALL a new APIM. REFER to Accessory Protocol Interface Module (APIM) Accessory Protocol Interface Module (APIM). TEST the system for normal operation.

No
The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector.

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