Steering - Steering Column Pop/Clunk On Slow Turns

TSB 11-10-28

10/31/11

STEERING COLUMN SHAFT POP/CLUNK/KNOCK
NOISE ON TURNS - BUILT ON OR BEFORE 8/15/2011

FORD:
2011-2012 Fiesta

ISSUE
Some 2011-2012 Fiesta vehicles built on or before 8/15/2011 may exhibit a pop/clunk/knock noise from the steering column shafi that only occurs during slow speed turns.

ACTION
Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

1. Attach chassis ears to steering column bracket nearest steering column shafi (typically referred to as intermediate shaft). This procedure addresses a noise from intermediate shaft sliding joint that only occurs on turns. Is the noise coming from steering column shaft and only occurs on turns?

a. Yes - proceed to Step 2.

b. No - This procedure does not apply. Proceed with normal diagnostics.

2. Remove and replace steering column shaft with new level part. Refer to Workshop Manual (WSM), Section 211-04.





Parts Block

WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

OPERATION DESCRIPTION TIME

111028A 2011-2012 Fiesta: Replace 0.7 Hr.
The Steering Column Shaft
Includes Time To
Diagnose (Do Not Use
With Any Other Labor
Operations)

DEALER CODING
CONDITION
BASIC PART NO. CODE
3A525 69





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