The HFL Messages Cannot Be Heard Or Are Weak

HandsFreeLink System Symptom Troubleshooting - The HFL messages cannot be heard or are weak

The HFL messages cannot be heard or are weak

NOTE: Before doing this troubleshooting, refer to General Troubleshooting Information Initial Inspection and Diagnostic Overviewto make sure the phone is compatible and configured correctly. You can also check online at handsfreelink.honda.com or call the HFL support desk at 888-528-7876.

1. Turn the ignition switch to ON (II).

2. Check that the audio system is operating normally and the speaker sound levels from different audio sources (AM, FM, CD, Navigation, etc.).

Does the audio system work normally, and is the audio output from the speaker normal when playing various audio sources?

YES -

Go to step 3.

NO -

Go to No sound is heard from the speaker(s) troubleshooting, ('10-'11 models with navigation)
3. Connect the HDS to the DLC Initial Inspection and Diagnostic Overview.

4. Clear the DTCs with the HDS.

5. Turn the ignition switch to LOCK (0) and then back to ON (II).

6. Check for DTCs with the HDS

Are there any DTCs indicated?

YES -

Repair the indicated DTCs.�

NO -

Go to step 7.

7. Press the HFL TALK button.

Does the audio system mute when HFL messages are being played?

YES -

Go to step 8.

NO -

Go to step 13.

8. Turn the ignition switch to LOCK (0).

9. Disconnect audio-navigation unit connector B (24P) and the HandsFreeLink control unit 28P connector.

10. Check for continuity between HandsFreeLink control unit 28P connector terminals No. 11 and No. 25 and audio-navigation unit connector B (24P) terminals No. 21 and No. 9 respectively.





Is there continuity?

YES -

Go to step 11.

NO -

There is an open in the wire(s) between the HandsFreeLink control unit and the audio-navigation unit. Replace the affected harness.�

11. Check for continuity between body ground and audio-navigation unit connector B (24P) terminals No. 9 and No. 21 individually.





Is there continuity?

YES -

There is a short to body ground in the wire(s) between the HandsFreeLink control unit and the audio-navigation unit. Replace the affected shielded affected harness.�

NO -

Go to step 12.

12. Check for continuity between the terminals of audio-navigation unit connector B (24P) according to the table.









Is there continuity?

YES -

There is a short in the wire(s) between the HandsFreeLink control unit and the audio-navigation unit. Replace the shielded harness.�

NO -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair. If the symptom/indication does not go away, replace the audio-navigation unit Audio-Navigation Unit Removal/Installation.�

13. Press the HFL TALK button.

Does "TEL" appear on the audio-navigation unit display when you press the HFL TALK button?

YES -

Go to step 14.

NO -

Go to step 18.

14. Turn the ignition switch to LOCK (0).

15. Disconnect the HandsFreeLink control unit 28P connector and the audio-navigation unit connector B (24P).

16. Check for continuity between HandsFreeLink control unit 28P connector terminal No. 3 and audio-navigation unit connector B (24P) terminal No. 8.





Is there continuity?

YES -

Go to step 17.

NO -

Repair an open in the wire between the HandsFreeLink control unit and the audio-navigation unit.�

17. Check for continuity between HandsFreeLink control unit 28P connector terminal No. 3 and body ground.





Is there continuity?

YES -

Repair a short to body ground in the wire between the HandsFreeLink control unit and the audio-navigation unit.�

NO -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair. If the symptom/indication does not go away, replace the audio-navigation unit Audio-Navigation Unit Removal/Installation.�

18. Turn the ignition switch to LOCK (0).

19. Disconnect the HFL-navigation voice control switch 5P connector, then connect the cable reel 20P connector.

20. Disconnect the HandsFreeLink control unit 28P connector.

21. Check for continuity between HandsFreeLink control unit 28P connector terminal No. 2 and HFL-navigation voice control switch 5P connector terminal No. 3.





Is there continuity?

YES -

Refer to the HFL switch test HFL Switch Test.�

NO -

Repair an open in the wire between the HandsFreeLink control unit and the HFL-navigation voice control switch.�