Symptom Troubleshooting

Audio System Symptom Troubleshooting - Audio disc does not load

Audio disc does not load

NOTE:

- Check the vehicle battery condition first Testing and Inspection.
- Check the connectors for poor connections or loose terminals.
- Disc labels should not be used in the audio-navigation unit or audio unit. They may jam and damage the player mechanism.
- Make sure the audio disc is compatible with the system (see the owner's manual for more information).

1. Turn the ignition switch to ON (II).

2. Turn on the audio-navigation unit or audio unit, and insert a known-good disc to see if the symptom can be duplicated.

Does the disc load?

YES -

Operation is normal. If the disc loads normally, but will not play, go to audio disc does not play [1][2]Audio Disc Does Not Play.�

NO -

Go to step 3 [1][2]Audio Disc Does Not Load.

3. Insert another disc.

Does the disc load?

YES -

The original disc is faulty.�

NO -

- With navigation ('07-09 models): Substitute a known-good audio-navigation unit Audio-Navigation Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio-navigation unit Audio-Navigation Unit Removal/Installation.�
- With navigation ('10 model): Substitute a known-good audio-navigation unit Audio-Navigation Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio-navigation unit Audio-Navigation Unit Removal/Installation.�
- Without navigation: Substitute a known-good audio unit Audio Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio unit Audio Unit Removal/Installation.�