Symptom Troubleshooting

Audio System Symptom Troubleshooting - Audio disc does not play

Special Tools Required

- Diagnostic CD 07AAZ-SDBA100

Audio disc does not play

NOTE:

- Check the vehicle battery condition first Testing and Inspection.
- Check the connectors for poor connections or loose terminals.
- Disc labels should not be used in the audio-navigation unit or audio unit. They may jam and damage the player mechanism.

1. Turn the ignition switch to ON (II).

2. Turn on the audio-navigation unit or audio unit, and try loading a disc.

Does the disc load?

YES -

Go to step 3.

NO -

Go to audio disc does not load [1][2]Audio Disc Does Not Load.�

3. Insert a known-good disc to see if the symptom can be duplicated.

Does the disc play?

YES -

Operation is normal.�

NO -

Go to step 4.

4. Insert audio diagnostic CD (T/N 07AAZ-SDBA100) in the audio-navigation unit or audio unit.

Does the disc play?

YES -

The original disc is faulty or has an unreadable format.�

NO -

- With navigation ('07-09 models): Substitute a known-good audio-navigation unit Audio-Navigation Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio-navigation unit Audio-Navigation Unit Removal/Installation.�
- With navigation ('10 model): Substitute a known-good audio-navigation unit Audio-Navigation Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio-navigation unit Audio-Navigation Unit Removal/Installation.�
- Without navigation: Substitute a known-good audio unit Audio Unit Removal/Installation, and recheck. If the symptom/indication goes away, replace the original audio unit Audio Unit Removal/Installation.�