Symptom Troubleshooting

Rear Entertainment System Symptom Troubleshooting - Wireless headphones do not work or there is static in DVD mode

Wireless headphones do not work or there is static in DVD mode

NOTE:

- Check the vehicle battery condition first Testing and Inspection.
- Check the connector for poor connections or loose terminals.

1. Check the CONNECT and UNIT CHECK of the rear entertainment system self-diagnostic function Initial Inspection and Diagnostic Overview.

Is the self-diagnostic status indicator OK (Green color)?

YES -

Go to the Wireless headphone sound is weak, distorted, volume does not change, or there is no sound in all modes Wireless Headphone Sound Weak, Sound Distorted, Static, Volume Doesn't Change, or No Sound In All Modes.�

NO -

Go to step 2.

2. Remove the audio unit Audio Unit Removal/Installation.

3. Check that the audio unit connector H (2P) (digital audio) is properly connected to the audio unit.

Is the audio unit connector H (2P) (digital audio) connected properly?

YES -

Go to step 4.

NO -

Reconnect the connector, and recheck the wireless headphone function.�

4. Remove the DVD player unit Service and Repair.

5. Check that the DVD player unit connector B (2P) (digital audio) is properly connected to the DVD player unit.

Is the DVD player unit connector B (2P) (digital audio) connected properly?

YES -

Go to step 6.

NO -

Reconnect the connector and recheck the wireless headphone function.�

6. Disconnect audio unit connector H (2P) (digital audio) and DVD player unit connector B (2P) (digital audio).

7. Check for continuity between audio unit connector H (2P) (digital audio) terminal No. 1 and DVD player unit connector B (2P) (digital audio) terminal No. 1.





Is there continuity?

YES -

Go to step 8.

NO -

Replace the digital audio lead.�

8. Check for continuity between audio unit connector H (2P) (digital audio) terminal No. 1 and body ground.





Is there continuity?

YES -

Go to step 9.

NO -

Replace the digital audio lead.�

9. Check for continuity between audio unit connector H (2P) (digital audio) terminals No. 1 and No. 2.





Is there continuity?

YES -

Replace the digital audio lead.�

NO -

Go to step 10.

10. Substitute a known-good DVD player unit, and recheck the wireless headphone function.

Do the wireless headphones work in DVD mode?

YES -

Replace the original DVD player unit Service and Repair.�

NO -

Replace the audio unit Audio Unit Removal/Installation.�