Doors Will Not Unlock (or Lock) With The Transmitter, But Will Unlock (Lock) With The Door Switch

Keyless/Power Door Locks/Security System Symptom Troubleshooting - Doors will not unlock (or lock) with the transmitter, but will unlock (lock) with the door switch

Doors will not unlock (or lock) with the transmitter, but will unlock (or lock) with the door lock switch and the door key cylinder switch

NOTE:

- Before troubleshooting, check the B-CAN DTCs. If any DTC is indicated, refer to the B-CAN System Diagnosis Test Mode A Troubleshooting - B-CAN System Diagnosis Test Mode A, and troubleshoot the indicated DTC(s) first.
- The security system can be customized in the multi-information display (MID) to suit the customer's needs. For more information about keyless/security system options, refer to the Owner's Manual.

1. Turn the ignition switch to LOCK (0).

2. Remove the ignition key from the ignition switch.

3. Close and lock the doors.

4. Try to lock/unlock the doors with the keyless transmitter.

Do the door lock actuators work normally?

YES -

Intermittent failure, the system is OK at this time.�

NO -

Go to step 5.

5. Open the driver's door.

Does the key-in reminder chime sound?

YES -

Faulty ignition key switch, or short to ground on the ignition switch wire. Repair as necessary.�

NO -

Go to step 6.

6. Do the transmitter test Keyless Entry Transmitter Test.

Is the transmitter OK?

YES -

Substitute a known-good power window master switch and recheck. If there is still a problem, substitute a known-good MICU and recheck. If the problem goes away, replace the original power window master switch Power Window Master Switch Replacement or MICU Under-Dash Fuse/Relay Box Removal And Installation.�

NO -

Replace the transmitter.�