Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - The HFL system does not recognize all voice prompts

The HFL system does not recognize all voice prompts

NOTE:
Before doing this troubleshooting, refer to General Troubleshooting Information Reading and Clearing Diagnostic Trouble Codes to make sure the phone is compatible and configured correctly. You can also check online at handsfreelink.honda.com, or call the HFL support desk at 888-528-7876.

1. Connect the HDS to the DLC Reading and Clearing Diagnostic Trouble Codes.

2. Clear the DTCs with the HDS.

3. Turn the ignition switch to LOCK (0) and then back to ON (II).

4. Check for DTCs with the HDS.

Are there any DTCs indicated?

YES -

Repair the indicated DTCs.�

NO -

Go to step 5.

5. Check if the problem is duplicated.

Can the customer's problem be duplicated?

YES -

Go to step 6.

NO -

The system is OK at this time. Ask the customer to demonstrate the problem.�

6. Check if the navigation system can recognize voice prompts.

Can the voice prompts be recognized?

YES -

Go to step 7.

NO -

Go to voice control does not work/respond troubleshooting Symptom Troubleshooting.�

7. Pair the customer's phone to a known-good vehicle (same year and trim), and try to duplicate the problem.

Can you duplicate the problem?

YES -

Call the HFL support desk at 888-528-7876, and inquire if there are any known issues for the problem. If there are no known issues, explain to the customer's this is a system characteristic and cannot be improved at this time.�

NO -

Substitute a known-good ambient light (HFL-navigation microphone) Service and Repair, and recheck. If the symptom/indication is still present, substitute a known-good HandsFreeLink control unit Service and Repair. If the goes away, replace the original ambient light (HFL-navigation microphone).�