Audio Disc Skips

Special Tools Required
Diagnostics CD 07AAZ-SDBA100

Audio disc skips

NOTE: Check the vehicle battery condition first.

1. Confirm the vehicle's tires are properly inflated.
2. Check the customer's CD for scratches, fingerprints, or other marks.

NOTE: The following test should be performed with the audio unit bass and treble set to the customer's listening performance. When comparing to known-good vehicles, the comparison should be performed on the same model and trim level.

3. Test drive the vehicle to identify when the customer's CD skips. The audio diagnostic CD (T/N: 07AAZ-SDBA100) can be used if the customer's CD is not available. Use tracks 10 - 12.

Does the CD skip?

YES - Go to step 4.

NO - Operation is normal.

4. Compare the customer's CD that is skipping in a known-good vehicle under the same conditions.

Does the CD skip in the known-good vehicle under the same conditions?

YES - Operation is normal.

NO - Go to step 5.

NOTE: The following test should be performed with the vehicle parked and the engine running.

5. Insert the diagnostic skip test CD (T/N: 07AAZ-SDBA300) (ABEXTCD721). Play tracks 2 - 11 and note the track number(s) where the CD starts skipping. Do the same test on a known-good vehicle.

Does the CD skip on the same track number(s) as the known-good vehicle?

YES - Operation is normal.

NO - Go to step 6.

6. Insert the diagnostic skip test CD (T/N: 07AAZ-SDBA200) (ABEXTCD725B) play tracks 7 - 11 and tracks 13 - 15 and note the track number(s) where the CD starts skipping. Perform the same test on a known-good vehicle.

Does the CD skip on the same track number(s) as the known-good vehicle?

YES - Operation is normal.

NO - Replace the audio unit.