Symptom Troubleshooting

Symptom Troubleshooting: Audio disc skips

Special Tools Required

- Diagnostics CD 07AAZ-SDBA100
- Skip test CD 07AAZ-SDBA200 or 07AAZ-SDBA300

Audio disc skips

1. Confirm the vehicles tires are properly inflated.

2. Check the customers CD for scratches, fingerprints, and marks.
NOTE: The following test should be done with audio unit bass and treble set to customers listening performance. When comparing to known-good vehicles, the comparison should be done on same model and trim level.

3. Test drive the vehicle to identify when customers CD skips. The audio diagnostic CD (T/N: 07AAZ-SDBA100) can be used if customers CD is not available. Use tracks 10 to 12.

Does the disc skip?
YES - Go to step 4.

NO - Operation is normal.


4. Compare the customers CD that is skipping to a known-good vehicle under the same conditions.

Does the CD skip in the known-good vehicle under the same conditions?
YES - Operation is normal.

NO - Go to step 5.
NOTE: The following test should be done with the vehicle parked and the engine running.


5. Insert the diagnostic skip test CD (07AAZ-SDBA300). Play tracks 2 to 11 and note the track number(s) when the CD starts skipping. Do the same test on a known-good vehicle.

Does the CD skip on same track number(s) as the known-good vehicle?
YES - Operation is normal.

NO - Go to step 6.


6. Insert the diagnostic skip test CD (07AAZ-SDBA200). Play tracks 7 to 11 and tracks 13 to 15 and note the track number(s) when the CD starts skipping. Do the same test on a known-good vehicle.

Does the CD skip on same track number(s) as known-good vehicle?
YES - Operation is normal.

NO - Replace the audio unit. Service and Repair