HFL System Troubleshooting

HFL System Troubleshooting

NOTE:

- Before doing this troubleshooting, refer to General Troubleshooting Information to make sure the phone is compatible and configured correctly.
- You must be able to duplicate the customer's concern to successfully diagnose the problem.
- Always use the customer's phone.
- Make sure the phone is approved and configured correctly. Online, go to www.handsfreelink.honda.com, or call the HFL call center at 888-528-7876.

1. Connect the HDS to the DLC.

2. Turn the ignition switch to ON (II).

3. Check for DTCs.

Are any DTCs indicated?

YES -

Repair the indicated DTCs and recheck.�

NO -

Go to step 4.

4. Try to duplicate the problem.

Can you duplicate the problem?

YES -

Go to step 5.

NO -

The system is OK at this time.�

5. Pair the phone to a known-good vehicle (same model, year, and trim), and try duplicate the problem.

Does the phone have the same problem on the known-good vehicle?

YES -

Call the HFL call center at 888-528-7876 to make sure the phone is configured correctly and has the correct software. If the phone is configured correctly, it is either a characteristic of the HFL system, or a characteristic of the particular approved phone being used. Explain to your customer that this is a system characteristic. Another phone from the approved phone list may give more favorable results.�

NO -

Substitute a known-good HandsFreeLink control unit and recheck. If the problem goes away, replace the original HandsFreeLink control unit Service and Repair.�