Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - The HFL system does not recognize all voice prompts

The HFL system does not recognize all voice prompts

1. Connect the HDS to the DLC Initial Inspection and Diagnostic Overview.

2. Clear the DTCs with the HDS.

3. Turn the ignition switch to LOCK (0) and then back to ON (II).

4. Check for DTCs with the HDS.

Are there any DTCs indicated?

YES -

Repair the indicated DTCs.�

NO -

Go to step 5.

5. Check to see if you can duplicate the customer complaint.

Can you duplicate the complaint?

YES -

- With navigation system: Go to step 6.
- Without navigation system: Go to step 7.

NO -

The system is OK at this time. Ask the customer to demonstrate the problem.�

6. Check if the navigation system can recognize voice prompts.

Can the voice prompts be recognized?

YES -

Go to step 7.

NO -

Refer to the navigation system troubleshooting Symptom Troubleshooting.�

7. Pair the customer's phone to a known-good vehicle, and try to duplicate the problem.

Can you duplicate the problem?

YES -

Call the HFL call center at 888-528-7876, and inquire if there are any known issues for the problem. If there are no known issues, explain to the customer's this is a system characteristic and cannot be improved at this time.�

NO -

Substitute a known-good front HFL-navigation-ANC microphone Front HFL-Navigation-ANC Microphone Removal/Installation or front HFL-ANC microphone Front HFL-ANC Microphone Removal/Installation, and recheck. If the problem goes away, replace the original front HFL-navigation-ANC microphone Front HFL-Navigation-ANC Microphone Removal/Installation or front HFL-ANC microphone Front HFL-ANC Microphone Removal/Installation. If the problem is still present, replace the HandsFreeLink control unit Service and Repair.�