Symptom Troubleshooting

Navigation System Symptom Troubleshooting - The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started

The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started

NOTE:

- The navigation DVD and the audio-navigation unit are correct for the vehicle, but earlier and possibly later versions of the navigation software may have been installed. When this happens, the software may not be recognized by the audio-navigation unit, and could cause the audio-navigation unit to revert to an Acura model profile.
- Check any official Honda service website for more service information about the correct navigation DVD.

1. Remove the audio-navigation unit Audio-Navigation Unit Removal/Installation, and verify that the parts number printed on the audio-navigation unit label is the correct one for the year/model vehicle you are working on.

Is the correct audio-navigation unit installed based on the part number?

YES -

Go to step 2.

NO -

Replace the audio-navigation unit with the correct unit for the year/model vehicle you are working on.�

2. Reinstall the audio-navigation unit.

3. Remove the navigation DVD.

4. Note the software version marked on the DVD label, and verify if it is the correct version for the vehicle year/model you are working on by checking any official Honda service website and searching for any related service information about the navigation system and navigation software.

Is the software version marked on the DVD label the correct one for the vehicle year/model you are working on?

YES -

Replace the audio-navigation unit Audio-Navigation Unit Removal/Installation.�

NO -

Go to step 5.

5. Obtain the correct version DVD and install it.

Does the navigation system boot-up with the Honda Globe Screen?

YES -

The problem is resolved, troubleshooting is complete.�

NO -

The system still shows Acura Globe Screen. Replace the audio-navigation unit Audio-Navigation Unit Removal/Installation.�