Symptom Troubleshooting

Navigation System Symptom Troubleshooting - GPS icon is white or not shown

GPS icon is white or not shown

NOTE:

- Check the vehicle battery condition first Battery Test.
- With good reception, the icon is normally green.
- Make sure the GPS antenna is plugged in.
- Check for any aftermarket accessories or metallic window tinting that may be interfering with the GPS signal.
- Make sure the vehicle is parked outside, away from buildings.

1. Check for aftermarket metallic window tint on the rear window and electronic aftermarket accessories (possibly hidden) mounted near the GPS antenna or the navigation unit.

Is there aftermarket metallic window tint or electronic accessories?

YES -

Remove tint or the accessories and recheck.

NO -

Go to step 2.

2. Turn the ignition switch to ON (II).

3. Check for the hard error code.

Are there any navigation DTCs indicated?

YES -

Troubleshoot the indicated navigation DTC(s).

NO -

Go to step 4.

4. Go into the System Diagnostic Mode, and use the GPS Information diagnosis to check the GPS reception.

Are there 4 or more GPS satellite icon display?

YES -

Replace the navigation unit Service and Repair.

NO -

Change the place (an open area away from buildings, power lines, other vehicles, and any other sources of strong magnetic fields), and recheck.