No Sound Is Heard From The Speakers (Display Is Normal) (without Premium Audio System)

Audio System Symptom Troubleshooting - No Sound is heard from the speaker(s) (display is normal)

No Sound is heard from the speaker(s) (display is normal) (without premium audio)

NOTE:

- Check the vehicle battery condition first Battery Test.
- Check the connectors for poor connections or loose terminals.
- Set the fader and the balance positions to the center.
- Before doing symptom troubleshooting, do the audio unit power switch will not turn on troubleshooting Audio Unit Power Switch Will Not Turn On (No Information Display And No Sound).

1. Turn the ignition switch to ON (II).

2. Make sure the volume is not set to the MIN level, and check for sound in all modes (AM/FM, CD, XM, and USB).

Is there sound in all modes, and is the sound normal?

YES -

System is OK at this time. Check for poor connections at the audio unit, speakers, and stereo amplifier.

NO -

- If there is no sound in all modes, go to step 3.
- If there is no sound in AM/FM mode, go to Poor AM or FM radio reception interference troubleshooting Symptom Troubleshooting.
- If there is no sound in CD mode, go to Audio disc does not play troubleshooting Symptom Troubleshooting.
- If there is no sound in the XM radio, go to Poor or no sound with XM radio troubleshooting Poor Or No Sound With XM Radio (Audio Unit Does Display XM Channels).
- If there is no sound in the USB mode, go to USB input sound is low or cannot be heard troubleshooting Symptom Troubleshooting.

3. Do the Speaker Check Mode with Self-Diagnostic Function.

Did all speakers produce a tone?

YES -

Substitute a known-good audio unit Audio Unit Removal/Installation (Without Navigation), and recheck. If the symptom/indication goes away, replace the original audio unit Audio Unit Removal/Installation (Without Navigation).

NO -

Go to step 4.

4. Turn the ignition switch to LOCK (0).

5. Check the speaker(s) with no sound for any damage.

Is there any damage?

YES -

Substitute the speaker Speaker Test/Replacement and recheck.

NO -

Go to step 6.

6. Check the speaker 2P connector for a loose or poor connection.

Reconnect the speaker connector, and recheck the symptom; is the condition still present?

YES -

Go to step 7.

NO -

Intermittent failure. Operation is normal.

7. Test the speaker(s) Speaker Test/Replacement.

Is the speaker OK?

YES -

Go to step 8.

NO -

Replace the speaker(s) Speaker Test/Replacement.

8. Reconnect the speaker connector(s).

9. Disconnect audio unit connector A (24P).

NOTE: Eject all the CDs before removing the audio unit and CD changer to prevent damaging the CD player's load mechanism.

10. Check for continuity between audio unit connector A (24P) and body ground according to the table.









Is there continuity?

YES -

Repair a short to body ground in the wire(s) between the audio unit and the speaker(s).

NO -

Go to step 11.

11. Disconnect the tweeter 2P connectors.

12. Measure the resistance between each pair of speaker terminals at audio unit connector A (24P) according to the table.









Is the resistance OK?

YES -

Go to step 13.

NO -

Repair an open or a short in the wire(s) between the audio unit and the speaker(s).

13. Disconnect the door speaker 2P connectors.

14. Connect audio unit connector A (24P) terminals with jumper wires as shown.






15. Check for continuity between the terminals of the tweeter 2P connector according to the table.









Is there continuity?

YES -

Replace the audio unit Audio Unit Removal/Installation (Without Navigation).

NO -

Repair an open in the wire(s) between the audio unit and the tweeter.