Doors Will Not Unlock With the Transmitter, But Will Unlock With the Door Switch

Keyless/Power Door Locks/Security System Symptom Troubleshooting - Doors will not unlock (or lock) with the transmitter, but will unlock (or lock) with the door lock switch and the door key cylinder switch

Doors will not unlock (or lock) with the transmitter, but will unlock (or lock) with the door lock switch and the door key cylinder switch

NOTE: Before troubleshooting, check the B-CAN DTCs.
If any DTCs are indicated, refer to B-CAN System Diagnosis Test Mode A Troubleshooting - B-CAN System Diagnosis Test Mode A, and troubleshoot the indicated DTCs first.

1. Turn the ignition switch to LOCK (0).

2. Remove the ignition key from the ignition switch.

3. Close and lock the doors.

4. Try to lock/unlock the doors with the keyless transmitter.

Do the door lock actuators work normally?

YES -

Intermittent failure, the system is OK at this time. Check for loose or poor connections.

NO -

Go to step 5.

5. Open the driver's door.

Does the key-in reminder beeper sound?

YES -

Go to step 6.

NO -

Faulty ignition key switch, or short to ground on the wire related to the ignition switch. Repair the wire as needed.

6. Do the transmitter test.

Is the transmitter OK?

YES -

Replace the immobilizer-keyless control unit Service and Repair.

NO -

Replace the transmitter Service and Repair.