Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired

Bluetooth cell phone cannot be paired

NOTE:

- Check the vehicle battery condition first Battery Test.
- The HFL system can pair a total of six cell phones. If the HFL system is full, you must delete one cell phone before you can pair another.
- Check if the customer's Bluetooth cell phone is compatible with the Honda HFL system and that there are no known issues (see the Owner's Manual).
- Check the connectors for poor connections or loose terminals.

1. Turn the ignition switch to ON (II).

2. Press the Pick-up button.

Does a beep sound?

YES -

- If you have the customer's Bluetooth cell phone, go to step 4.
- If you do not have the customer's Bluetooth cell phone, go to step 3.

NO -

Go to The HFL messages cannot be heard or are weak:

- With navigation The HFL Messages Cannot Be Heard Or Are Weak (With Navigation).
- Without navigation The HFL Messages Cannot Be Heard Or Are Weak (Without Navigation).

3. Pair a known-good Bluetooth cell phone to the customer's vehicle.

Can you pair the Bluetooth cell phone, and does it operate normally?

YES -

The customer's Bluetooth cell phone is defective or not compatible.

NO -

Replace the HandsFreeLink control unit:

- With navigation.
- Without navigation.

4. Pair the customer's Bluetooth cell phone to a known-good vehicle.

Can you pair the Bluetooth cell phone, and does it operate normally?

YES -

Replace the HandsFreeLink control unit:

- With navigation.
- Without navigation.

NO -

The customer's Bluetooth cell phone is defective or not compatible. Check Online at handsfreelink.honda.com, or call the HFL call center at 888-528-7876 to make sure the customer's Bluetooth cell phone is compatible with the HFL system and that there are no known issues.