Body - Matte Paint Information
NUMBER12-BD-001
GROUP
BODY
DATE
JULY 2012
MODEL(S)
Veloster (FS)
SUBJECT:
MATTE PAINT DEALER INFORMATION
Description:
This bulletin describes the paint finish care of Turbo Veloster models with Matte Paint.
Matte paint is a show car level paint effect, and requires special care to keep the appearance. If matte paint is not handled properly, it can easily be damaged at a significant cost to the dealer (before sale) or the vehicle owner (after sale).
There is a Matte Paint Owners Guide for customers included with the owners manual package (P/N NP150-V2013-B). It has detailed care instructions for owners, and is a good reference for developing
your dealership care process.
Each matte paint vehicle is equipped with part number 00232-19054, Matte Paint Car Care Kit. This kit contains enough car care chemicals and supplies for the customer to clean and protect a matte paint vehicle the day they receive the car. All they need is a chamois and a bucket.
Applicable Vehicles:
Veloster (FS) equipped with Matte Gray Paint (color code S2G) 2013 - ~
Matte Paint Background
^ Matte paint and the glossy paint used on other Hyundai vehicles are almost identical. The difference is in the clearcoat, which scatters light instead of reflecting it.
^ Regular gloss paint reflects more than 90% of
the light uniformly. Owners use wax and other
products to give it a mirror-like finish, where
reflections are clearly distinguishable.
^ Matte paint reflects about 20% of the light
uniformly. The other 80% is diffused randomly.
The reflection of an object is not recognizable in
matte paint.
Matte Paint Arrival Inspection
^ Matte paint should be inspected immediately upon arrival. Any damage to the matte appearance after the transportation claim window has closed will not be covered under warranty.
^ The Plastic Protection Film (PPF) should be removed and any damage to the paint should be photographed as the plastic is removed.
^ Matte paint is unique to each car. It has a general uniform flat or matte appearance. When inspected close enough though, the matte appearance can take on a lightly mottled appearance. It has small patterns in it. It also has dirt marks, or bumps in the surface. These are normal characteristics of matte paint, and are not considered repair conditions.
^ The inspection should focus on damage to the sheet metal, and any paint spots with a higher gloss level than the surrounding panels. Expect some gloss difference from adjacent panels, but very little gloss change within a panel.
^ If there are gloss changes within a panel, or any other paint conditions you find needing repair, see the pre-repair requirements for warranty coverage section. Paint repairs that have not been inspected and approved by HMA prior to the start of the repair may not be covered under warranty.
^ Viewing the surface at approximately 60 degrees reveals less gloss than when viewing from a flatter angle along the surface. Looking directly down on the hood, and across the roof from a standing position causes the glossiness of the two locations to appear different. View the surface from the same angle during the inspection.
Matte Paint Cleaning and Handling in the Dealership
^ Matte paint must not be rubbed with fabrics or abrasives that could polish the paint.
^ All chemicals and cleaners used should be products designed to be used for matte paint finishes.
^ Normal solvent cleaners can be used only IF there is no rubbing and the cloths used are soft enough for use with matte finishes (some exceptions apply - so test very carefully). Clean with an appropriate car wash solution or spot clean an alcohol and water solution (see below).
^ Pressure washing is a great way to clean the paint. Keep the pressure under 2500 PSI, use a fan tip, however, keep the fan tip 10" or more from the paint.
^ Pressure washing hoses may cause damage to the paint if allowed to slide on the vehicle. Take care to carefully reposition your hoses as you move the pressure washing gun around the vehicle.
^ Do not use automatic wash equipment or any machine operated equipment that touches the paint. The repetitive motion will cause polish or burnish marks in the paint.
^ After washing, dry the paint with a damp, clean chamois. Do not let water spots form. Pull the chamois across the paint with a light pressure.
^ If your dealership normally applies a wax, use a wax developed specifically for matte paint.
^ If your dealership does not use a wax, fingerprints and dust can be removed with an alcohol based window cleaner or a mix of alcohol and water (10% to 50% mix ratios are OK) with a microfiber cloth. Additionally, there are cleaners available specifically for matte paint.
^ Do NOT use dry terrycloth, it may cause a burnish mark on the paint. Damp terrycloth will be OK if used with very light pressure (test very carefully before using).
^ The following manufacturers have products specifically formulated for matte paint. Used properly, they are effective. There are other brands that have not been evaluated, so test a small area below the rocker sill before using on a visible area.
^ Swissvax brand Opaque products
www.swissvax.us/usa/matt-paint.html
^ Dr. Beasleys brand Matte series
www.drbeasleys.com/shop-drbeasleys/products/matte-car-care.html
^ Chemical Guys brand Meticulous Matte products
http://www.chemicalguys.com
Dealership showroom guidelines (for the sales staff)
^ Do not position the car where it will receive excessive customer contact or fingerprints.
^ Do not allow anyone to lean against the matte paint.
^ Remember: Matte paint is a "show car" level paint finish; take care of it accordingly.
^ Do show the car.
^ Do show the customer the Matte Paint Owners Guide and the Matte Paint Owners Responsibility form that they will be required to sign before purchasing the vehicle.
^ Do consult with the customer to make certain the customer is ready to properly care for matte paint. It is a rewarding show car level appearance for those who will properly care for it, but can disappoint those who let it get damaged.
^ Do have the customer inspect the specific vehicle they will be buying before the purchase. Make certain they are satisfied with the unique nature of matte paint before they make their purchase.
^ Do protect the paint if performing service work that could mar or rub the paint.
Matte Paint Repairs (See the Pre-Repair Requirements for Warranty Coverage if applicable)
^ Matte Paint repairs are very similar to any other refinish repair (repainting). There are no repairs that involve buffing or polishing. If it is necessary to correct a polish or burnish mark, it will
require repainting.
^ Matte Paint is unique to each car. It has a general uniform flat or matte appearance. When inspected close enough though, the matte appearance can take on a lightly mottled appearance. It has small patterns in it. It also has dirt marks, or bumps in the surface. These are normal characteristics of matte paint, and are not considered repair conditions.
^ Attached is a reprint of a PPG matte paint refinish procedure. Each paint company has instructions for their materials. Your bodyshop should follow the instructions for the brand of refinish materials they are using.
^ When selecting a bodyshop, choose one that has successfully repaired matte finish paint. The painters should be trained for the paint they are using (and certified by the paint brand to use those products). While the matte paint uses a refinish procedure very similar to glossy paint, the painter may require additional spray-outs and test material to get the correct matte finish.
^ Due to the natural variation in gloss levels, it may sometimes be necessary to refinish the adjacent panels (e.g.: The drivers door repair may also involve the rear quarter and the front fender to get gloss and color variations blended). Panels should be repaired entirely, edge to
edge.
^ Target Gloss: 20% +/- 5%. Spec is an invisible difference with the surrounding panels.
Pages 8-13 are copies of the PPG Clearcoat Product Information for localities requiring low VOC processes. Look for specific instructions from the manufacturer for the type of matte clearcoat used in your repair facility.
Pre-Repair Requirements for Warranty Coverage
^ Warranty repairs must be pre-approved via following the process before the start of the repair.
^ Use the Hyundai Matte Paint Inspection Form found at www.HyundaiDealer.com under "Documents and Resources", then "Forms" for Service. The form has been converted to a PDF file and allows the data typed into the form to be saved. In addition to using paint condition
description codes, photos can also be attached.
^ Use the Hyundai Matte Paint Inspection Form to document all potential warranty conditions related to the Matte Finish Paint. Use this form and complete the following:
1. The Service Advisor or Service Manager must provide: Dealer Name, Dealer Code, Mileage, Dealer Representative, Date, RO#, VIN, and Customer Name.
2. Next, review the Grid Coordinates. Determine on the diagram where the condition is located on the vehicle. Then locate the first coordinate by identifying the letter at the top of the grid and then the number to the left of the grid. For example, a paint condition located on the left front bumper below the headlamp would be identified as
location "B1".
3. Then click on "Show Paint Codes" to display the two-letter codes used to describe the condition. Enter the appropriate two-letter code. Enter conditions found on additional Grid locations in the blanks below the Grid Diagram.
4. To upload photos, click on "Yes". In most instances, photos are required. Up to four photos can be included.
5. Next, fill in the sections: "Condition:" & "Customer Statement and Paint Code Condition:". Once these basic fields are filled, go to the bottom of the form and "Save Form" then "Print Form" for your dealer record. Attach the printed form to the Repair Order. Then click on "E-Mail the Completed Form". If all the required fields are completed, the form will be automatically sent to Hyundai Service Engineering. The form and photos can also be manually emailed to: MatteFinishPaint@hmausa.com.
6. Finally, call the Hyundai Techline at 1-800-325-6604. Indicate that the Hyundai Matte Paint Inspection Form has been completed and give the Techline Agent the required information to open a case. The Techline Agent will then issue a Case Number and forward the case to Hyundai Service Engineering. When the e-mailed Inspection Form and the Techline Case are received, the warranty review process will begin.
7. Under normal conditions, the process will be completed the next day. Contact Techline with your case number and RO number to get the warranty results.
These reproductions of the Hyundai Matte Paint Inspection Form are for reference only. The form is found at www.HyundaiDealer.com under "Documents and Resources", then "Forms" for Service.