Windshield - Damage Responsibility
Classification: BT95-009Section: ITB95-046
Date: Sept. 6, 1995
WINDSHIELD CRACKING
APPLIED VEHICLES:
All
SERVICE INFORMATION
The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer's responsibility. Infiniti is not responsible for damage to glass that is a result of objects striking the glass. However, Infiniti is responsible for manufacturing defects such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly.
SERVICE PROCEDURE
How to determine if glass damage is due to objects striking the glass:
Most windshield damage that occurs due to impact is easily identified by a cone or star shaped pattern. However, when very small objects or objects without sharp edges impact the windshield, it can damage the glass, cause cracking and not leave an easily identifiable impact mark. One method to find an impact mark is to use a 5 mm pencil and trace along the crack. The pencil should run smooth as if the crack does not exist. If the pencils stops or skips along the crack, this is the impact area.
1. Single crack beginning or ending at the edge of the glass: A magnifying glass may be needed since the impact marks can be less than 1 mm in diameter. If an impact mark is found anywhere along the crack, it indicates the damage was done due to an impact to the glass. This is not covered under Infiniti's warranty and is the customer's responsibility. If no impact mark is found, it 5 covered under warranty.
2. Compound crack beginning or ending at the edge of the glass: This type of crack is always caused by impact to the glass and is not covered under warranty. The point of impact is where the crack "branches out".
3. Cracks that are only in the middle of the glass: The crack does not begin or end at the edge of the glass. These cracks are always caused by an impact to the glass and are not covered under warranty.
CLAIMS INFORMATION