Recall - Front Door Latch Cable Routing
NUMBER: WVO-25DATE: March 2010
APPLICABILITY:
2010 Tribeca
SUBJECT:
Front Door Latch Cable
INTRODUCTION
Subaru of America, Inc. has determined that certain 2010 Tribeca models may have been produced with door latch cables (located inside the vehicle's driver and front passenger doors) that were improperly positioned. As a result, a cable can catch in the door glass regulator when a window is opened or closed. Should that occur, it may unlatch the door, causing it to come open unexpectedly when the window is raised or lowered.
There are potential safety risks associated with this condition. If a door were to unlatch, it could open suddenly and without warning. That poses a risk of occupant ejection as well as a risk that the driver may become distracted, leading to an accident. This condition may also result in the failure of a door latch to operate, in which case an occupant will be unable to open the door to exit the vehicle.
The Owner Notification letter, found at the end of this bulletin, advises against operating the front door windows until the repair is performed. This will eliminate the risk associated with this condition. Vehicle owners are also reminded to always wear seatbelts. Please note that locking the doors does not eliminate the risk.
This recall will involve repositioning and securing the door latch cables on both front doors.
AFFECTED VEHICLES
^ 2010MY Subaru Tribeca.
Potentially affected vehicles are identified in the VIN range chart. Prior to performing repairs, confirm coverage for potentially affected vehicles by using the Vehicle Coverage Inquiry in the Dealer Communication System (DCS).
Production date: September 4, 2009 through March 8, 2010
OWNER NOTIFICATION
SOA will prepare and mail Owner Notification Letters to owners of affected vehicles on or around March 19, 2010.
A copy of the Owner Notification Letter is included at the end of this bulletin.
DEALER PROGRAM RESPONSIBILITY
Dealers are to promptly perform the applicable service procedures defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo). Additionally, whenever a vehicle subject to this recall is taken into dealer new or used inventory, or is in the dealership for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
New or used vehicles listed in a recall/campaign that are in dealer stock must be:
^ Immediately identified.
^ Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.
^ Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin.
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Dealer failing to perform the applicable service procedures as defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo) prior to the vehicle being placed in service may be subject to civil penalties of up to $5,000 per violation (i.e., for each vehicle), as provided in 49 USC (section sign)30165(a) of the Safety Act, and will also be in breach of the Subaru Dealer Agreement.
REPAIR PARTS
Each dealer has automatically been sent a supply of tie wraps (4 per vehicle) sufficient to perform this repair on all vehicles on the dealer affected VIN list. Parts were shipped at no charge on or around March 18, 2010.
Additional quantities may be ordered using part number SOA635081 or, standard 4"x 1/8" tie wraps may be used as a substitute.
SERVICE PROCEDURE
This recall will involve repositioning and securing the front door latch cables on both front doors.
Please proceed as follows:
1) Record the pre-set radio stations.
2) Disconnect the negative battery cable.
3) Carefully remove the door remote cover (A).
4) Remove the screw which secures the power window switch assembly. Disconnect the wiring connector and remove the power window switch assembly.
5) Remove the gusset cover.
6) Carefully pry the door trim panel towards you to disengage the clips. Disconnect the wiring connectors to remove the door trim panel.
7) Carefully use a single edge razor blade and cut the adhesive that secures the sealing cover to the door. Pull back the sealing cover just enough to gain access to the cables and remote assembly.
8) The foam insulator will need to be removed from the upper cable.
9) Slide the foam insulator up to position for removal. Carefully use a single edge razor blade and cut the foam insulator lengthwise to remove it from the upper cable. Be careful not to cut into the cable.
10) Remove the screw that secures the remote assembly and slide the assembly back to detach it from the door. Remove the upper cable from the cable holder and cable end from the remote assembly. Re-route the upper cable and position it behind the lower cable. Reinstall the cable end to the remote assembly, snap the cable back into the holder and reattach the remote assembly.
11) Use 2 tie wraps and secure both cable together. Note: When installing the tie wraps, make sure the long end (which is cut off) is facing you.
12) Cut off ends of tie wraps as shown.
13) Reinstall sealing cover. If additional adhesive is required, use 3M Window-Weld Round Ribbon Sealer # 08610.
14) Reinstall door panel in reverse order of removal.
15) Reconnect negative battery cable and reset radio presets.
SERVICE PROGRAM IDENTIFICATION LABEL
Type or print the necessary information on a recall identification label. The completed label should be attached to the vehicle's upper radiator support.
Additional labels are available through the Customer Dealer Services Department (CDS).
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES
Credit to perform this recall will be based on the submission of properly completed repair order information. Dealers may enter the applicable claim information through their Dealer Communications System.
Disclaimer