Warranty - Air Conditioning Claims

91toyota02

Date: 02/06/91 No: 91-25 Ref:________


SUBJECT: AIR CONDITIONING WARRANTY CLAIMS


In response to dealer questions regarding air conditioning warranty claims, TMS Warranty would like to reiterate requirements for air conditioning claims.

Condition/Cause/Remedy text is required on all air conditioning warranty claims and must provide a specific description of the condition and the part defect. To expedite claim payment, use of vague terms such as "bad", "doesn't work", "failed", "inoperative", "ineffective", and "faulty" must be avoided.

Compressor Serial Number must be provided on all air conditioning claims where the compressor was removed. For original equipment (OEM) claims, the serial number should be keyed in the serial number field. For service part claims, the serial number should be entered in the Condition/Cause/Remedy text. Failure to provide a serial number will delay processing of your warranty claim. If the serial number is not obtainable, an explanation must be given in the CCR text.

T1 Code must be 99. T2 Code must be precise and describe the cause of the defect.

Example: Original Equipment

Condition: A/C blows hot air
Cause: Compressor seized, damaged clutch & expansion valve
Remedy: R & R compressor and clutch - Z time for expansion valve & receiver dryer

T1 Code: 99
T2 Code: 83
Compr # : 11K0423

Example: Service Part

Condition: A/C blows hot air
Cause: Compressor seized, damaged clutch & expansion valve
Remedy: R & R compressor and clutch (Compr # J 11215) - Z time for expansion valve & receiver dryer

T1 Code: 99
T2 Code: 83


Should you have any questions please contact the Dealer "800" Warranty Assistance Line.