Correcting Warranty Claims: Overview

General Information

Claims which have errors will be listed on a Daily Warranty Claim Error Report, one of the five types of daily warranty claim reports.

You must submit corrected claims to Toyota within 30 days of their return (the date of the Daily Warranty Claim Error Report).

The methods used to correct claims are:
Single Field Change
Old/New Change
Multiple Field Change

These methods are explained in detail in the Warranty Claims Corrections video.

Regardless of the method used, every claim correction requires the following basic steps:
1. Analyze the Daily Warranty Claim Error Report to see what needs to be corrected.
2. Check other information sources such as the repair order associated with the claim or the Warranty Reference Manual.
3. Correct the claim using your computer.
4. Transmit the corrected claim to Toyota via the
TDN system.


Getting Help

You can get help in correcting a claim from various sources:

^ The Toyota Warranty Reference Manual

^ The Toyota Warranty Policy & Procedures Manual

^ Your dealership's Service Manager

^ Your dealership's Parts Manager (if the error involves a part)

^ Toyota headquarters (by calling the Toyota Dealer Warranty "800" Assistance number)


Changing Claim Information

If the information appears on a claim only once (e.g. VIN. repair date) ...

1. Enter the field number of the field being changed.
2. Enter the corrected information.

If the information can appear on a claim more than once (e.g. replacement parts, T-2 and T-3 codes, sublet, tire information) ...

1. Enter the old information exactly as it appears on the original claim (including all errors or spaces).
2. Enter the corrected information.

This method applies to any entry which can appear multiple times, even if it appears only once on the particular claim.


Adding Claim Information

Follow the procedure for "changing" claim information. If the field requires "old" and "new" information, leave the old field blank by pressing the FIELD+ key.


Deleting Claim Information

1. Enter the field number.
2. Leave the CHANGE DESCRIPTION blank by pressing the FIELD+ key. (If the field requires "old" and "new" information, enter the old information exactly as it appears on the original claim (including all errors or spaces) and then press the FIELD+ key to leave the new field blank.

3. Press ENTER to display the next screen. If all changes are complete, type CMD 7.

To delete entries from all "Partial Adjustment" fields, enter 0.00 in the "partial adjustment labor", "partial adjustment sublet" and "partial adjustment parts" fields.

To delete service part information, enter six zeros (000000) in fields 4533 (original repair order), 4534 (original repair date) and 4535 (original repair miles).