Warranty - Revised Procedures For Misbuilt Vehicles

91toyota02

Date: NO: 91-23 02-01-91 Ref:_________


SUBJECT: REVISED PROCEDURES FOR MISBUILT VEHICLES

To expedite dealer handling of misbuilt vehicle claims, TMS Warranty will require submission of the Misbuilt Vehicle Form, paper claim form, and copy of the Monroney label when requesting reimbursement for the correction of a vehicle received with a missing option. The warranty claim may be submitted over the TDN Claim Entry System with the following:

^ Claim type of "RG"
^ DSM "G" authorization
^ T-1 Code of 99 and T-2 Code 53 (missing part)
^ Condition/Cause/Remedy text must identify the missing option and describe the corrective action Applicable "others" operation code and "flag" time

Toyota would like to remind dealers that the submission of a warranty claim is only required when the missing option is corrected by being installed on the vehicle by a dealer or a customer reimbursement for correction of the misbuilt unit is issued. All requests for invoice adjustments must be directed to the Distribution Department at TMS. Page 12-11 of the 1991 Warranty Policy and Procedures Manual provides the following procedures for handling of misbuilt vehicles.

Condition Contact Action

Option is noticed before Warranty Dealer should install the option and submit a warranty
retail, and the dealer requires Department claim with DSM authorization for reimbursement.
the option.

Option is standard on the Warranty Dealer must install the option in accordance with Federal
vehicle Department Requirements and submit a warranty claim with DSM
authorization for reimbursement.

Option is noliced before Distribution For instock vehicles, the dealer should notify the
retail, and the dealer does Department Distribution Department and request that the vehicle be
not require the option. reinvoiced and a corrected Monroney label printed.

Distribution For retailed vehicles where the vehicle's price was reduced
Department because of the missing option, the dealer should submit
verification of this (i.e. sales agreement) to the
Distribution Department to receive a reimbursement.

Option is noticed after retail Warranty Dealer should reimburse the customer and submit a
and the customer desires Departinent customer reimbursement claim with DSM authorization to
reimbursement. the Warranty Department.

Option cannot be fixed. Distribution For instock vehicles, the dealer should notify the
Department Distribution Department and request that the vehicle be
reinvoiced and a corrected Monroney label printed.

Distribution For retailed vehicles where the vehicle's price was reduced
Department because of the missing option, the dealer should submit
verification of this (i.e. sales agreement) to the Distribution
Department to receive a reimbursement.