Campaign - A/C Expansion Valve: Overview

TO: ALL TOYOTA DEALER PRINCIPALS, SERVICE MANAGERS, PARTS MANAGERS

SUBJECT:
SPECIAL SERVICE CAMPAIGN - P01 (A/C EXPANSION VALVE)

Under certain conditions, particularly in high temperature and high humidity areas, the air conditioning expansion valve in certain Toyota models may malfunction. As a result, there will be a gradual reduction of air conditioning efficiency and eventual loss of cooling capability.

Toyota will initiate a Special Service Campaign to inspect the air conditioning system, inject an anti-corrosion lubricant (Toyota ND6 AC Refrigerant Oil Charge) or, if necessary, replace the air conditioning expansion valve on certain 1989-1993 Toyota models.

PLEASE BE AWARE THAT RECHARGING OR REPAIRS TO ANY A/C SYSTEM COMPONENT OTHER THAN THOSE DETAILED IN THE TECHNICAL INSTRUCTIONS MUST BE HANDLED AS FOLLOWS:

^ VEHICLE WARRANTY STILL IN EFFECT: SUBMIT REGULAR WARRANTY CLAIM

^ VEHICLE WARRANTY NO LONGER IN EFFECT: CUSTOMER MUST PAY.

The following information is provided to inform you and your staff of the campaign schedule and your degree of involvement required:

1. Dealer, Owner Notification Letter Mailing Dates

^ Dealer and Owner Notifications will be mailed according to the following schedule:

To Southeast Toyota Distributor and Gulf States Toyota Distributor Dealerships and Owners: May, 1993.

To San Francisco, Los Angeles, Denver, Central Atlantic Toyota Distributor, New York and Kansas City Toyota Regions Dealerships and Owners: June, 1993.

To Portland, Cincinnati, Chicago and Boston Toyota Regions Dealerships and Owners: July, 1993.

NOTE:
You will be sent SSC notifications with your dealer's name and address for vehicles which, according to our record, you have in stock. If any vehicle in your stock involved in this program have been sold to a customer prior to receipt of this notification, please contact this known customer and perform the necessary repair.










2. Identification of Involved Vehicles

3. Repair Procedures

^ Please refer to the Technical Instructions for the applicable vehicle model.

4. Parts Ordering

^ Necessary parts for this Special Service Campaign must be ordered from your dealer's facing Parts Distribution Center. The anti-corrosion lubricant comes in packages of 12 cans per package only. Many of the vehicles will need only the injection of the anti-corrosion lubricant. Please order the refrigerant oil cans in multiples of twelve.

^ A SUMMARY LISTING OF THE INVOLVED VEHICLES SOLD BY YOUR DEALERSHIP IS ENCLOSED. THIS LISTING MUST BE UTILIZED TO CALCULATE REPLACEMENT PARTS REQUIREMENTS BY MODEL. YOUR INITIAL PARTS ORDERS MUST NOT BE MORE THAN 5% OF YOUR INVOLVED VEHICLES. SUBSEQUENT ORDERS MUST BE CALCULATED TO MEET ACTUAL WEEKLY DEMAND REQUIREMENTS IN ORDER TO ENSURE CONTINUED GOOD AVAILABILITY OF PARTS.

^ Please refer to the Parts Order Section for specific parts information be vehicle model.

5. Tools and Equipment

^ Please refer to the Preparation and Precaution Section to determine if you have the tools and equipment necessary to perform all aspects of the service.

NOTE:
One Special Service Tool Part No. TOY219721 (AC Oil Injection Kit) will be shipped to each dealer during May, 1993 free of charge. Additional tool kits can be ordered through Owantana Tool Company for $28.91 each.

6. Reimbursement Procedures

^ Submit Special Service Campaign claims following the procedures described in the Toyota Warranty Policy & Procedures Manual.







7. Customer Reimbursements

Please reimburse any owners who have previously paid to replace the air conditioning expansion valve.

- Enter the reimbursement charges as a CR sublet type.
- Use the customer's invoice number as the sublet invoice number.
- Enter the reimbursement amount in the sublet amount column.
- Provide a brief description of the reason for the reimbursement.
- Use the customer reimbursement operation code number 350046.

Please review this entire Special Service Campaign package with your Service and Parts staff to familiarize them with the proper step by step procedure and implement this Special Service Campaign to ensure maximum customer satisfaction.

Your cooperation in this matter would be greatly appreciated.