Dealer and Service Manager Letter
JUNE 26, 1987TO: ALL TOYOTA DEALERS AND SERVICE MANAGERS
SUBJECT: SPECIAL SERVICE CAMPAIGN - H03 1983 - 1986 TERCEL, COROLLA 1983-1/2 - 1985 CAMRY 1984 - 1985 VAN
Toyota will conduct a Special Service Campaign on the above mentioned models to inspect, and if necessary, replace the igniter assembly.
The owner notification letters will be mailed in late July through August 1987. However, if a owner experiences igniter problems prior to the notification, please proceed to complete the repair according to this service campaign.
1. Vehicles Involved
2. Inspection/Replacement Procedures
Please refer to the attached technical instructions for details of the inspection/replacement procedures.
3. Parts Ordering
As with previous campaigns, the necessary parts must be ordered from your facing Parts Distribution Center. The parts required for this campaign include:
Vehicle Model Part Name Part Number Quantity
Camry, Van Igniter Sub-Assembly 89620-14210-68 1
Tercel, Corolla Igniter Sub-Assembly 89620-16080-68 1
Note: Check that the replacement igniter is marked with a short black or green mark as indicated in the attached technical instructions.
In order to eliminate over ordering or excessive parts inventory, it is recommended that the initial parts order does not exceed 10% of the number of vehicles on the owner list for your dealership which will be forwarded to you prior to owner notificaton. If you are a new dealership or a recent buy/sell, you may not receive a VIN list. In this case, it is recommended that parts are ordered based on owner response.
4. Completion Label
Following installation of the igniter, a SSC completion label must be affixed to the left front door post near the door hinge on the Van and on the firewall for the Tercel, Corolla and Camry models. Additional SSC completion labels may be ordered through the non-parts system on a 1450 order form or through the TDN sytem.
Part Name (Non-Parts) Part Number Quantity
Campaign Completion 00410-01917 # of sheet
Label 50 labels/sheet)
5. Inspection/Replacement Reimbursement Procedures
Submit Special Service Campaign claim using the following operation codes:
*Operation codes include 0.1 hour for administrative expenses.
6. Customer Reimbursement Procedures
Some customers may have had igniters replaced previously and paid for the repair. These vehicles must still be inspected and the igniter replaced if necessary. Reimbursement for the paid repair should be provided to the customer by the dealer. Toyota will reimburse the dealer in full for the customer reimbursement plus the subsequent inspection or replacement on one claim as follows:
*NOTE: As communicated in Warranty Bulletin No. 87-21, dated 5/15/87, 0.1 hour administrative time for SSC preparation, customer reimbursement and follow up, etc. are included in the above operation codes. Also, all customer reimbursement documentation must be retained with the repair order at the dealership.
Please review the enclosed instructions with your staff to familiarize them with the procedures to implement this campaign. If you have any questions concerning this campaign, please contact your region/private distributor office.
Dear Toyota Owner:
Toyota will initiate a service campaign to inspect the ignition control module on certain 1983 to 1986 model year Tercel, Corolla, Camry and Vans that may encounter an ignition control module malfunction.
This inspection is to determine if the ignition system on your vehicle is part of a suspected group and if it is, replace the ignition control module. This ignition control module provides the on/off switching of electrical energy to the spark plugs which may malfunction on some vehicles and cause the engine to fail to start or it may stop running. We want to assure your continued satisfaction and to prevent this problem from occurring on your vehicle, we urgently request that you call your dealer to arrange for an inspection of your vehicle. Toyota will inspect and, if necessary, replace the ignition control module at no cost to you. Approximately 30 minutes on the Tercel, Corolla and Camry and 80 minutes on the Van will be required for this inspection and/or replacement of the ignition control module, but additional time may be necessary depending on your dealer's schedule.
Your Toyota dealer is equipped with all of the tools and trained technicians to conduct this campaign quickly and accurately. If, however, you feel that the dealer has failed to remedy the defect within a reasonable time, please contact our National Customer Relations department at 1-800-331-4331 in the continental United States or the nearest Toyota distributor office listed on the back of this letter. If you have had this ignition control module replaced, and paid for the ignition control module's replacement, simply present evidence of such expenses to your Toyota dealer for reimbursement consideration.
Our records indicate that you own one of the subject vehicles. However, if you no longer own the vehicle, please complete the enclosed postage paid card providing us with the name and address of the new owner.
We regret any inconvenience this matter may cause you, and we thank you for driving a Toyota.
NON-CONTINENTAL UNITED STATES:
CONTACT
CONTINENTAL UNITED STATES CONTACT
TOYOTA MOTOR SALES, U.S.A., INC. NATIONAL CUSTOMER RELATIONS DEPARTMENT
1-800-331-4331
Puerto Rico
GOMEZ HERMANOS, INC.
573 Munoz Rivera Avenue Stop 35,
P.O. Box 1288
Hato Rey, Puerto Rico 00919
America Samoa
BURNS PHILIP (SOUTH SEA) CO., LTD.
P.O. Box 129
Pago Pago, American Samoa 96799
Guam
ATKINS, KROLL (GUAM) LTD.
443 South Marine Drive
Tamuning, Guam 96911
Panama
TRANSPORTE Y EQUIPO S.A.
Apartado 2145
Panama 1, Republica de Panama
Hawaii
TOYOTA HAWAII
2841 Pukoloa St.
Honolulu, Hawaii 96819
Saipan
MICROL CORPORATION
P.O. Box 267,
Saipan Marianas Island 96950
West Germany
TOYOTA DEUTSCHLAND
GmbH Bachemer Landstrasse 5000 Koln 40
Federal Republic of Germany