Canada - Steering - Steering Column Rattling Noise

Bulletin
TSB3562

Issue Date
April 16, 2011

Market
Canada

Title
STEERING COLUMN RATTLE NOISE

Component
STEERING

Models
'09-'11 Venza

INTRODUCTION:

Some 2009 - 2011 model year Venza vehicles may exhibit a rattle noise from the EPS (Electronic Power Steering) column when turning the steering wheel and/or when driving on rough surfaces. Use the following repair procedure to address this condition.






APPLICABILITY:

PRODUCTION CHANGE INFORMATION:







This TSB applies to vehicles produced BEFORE the Production Change Effective VIN shown.






WARRANTY INFORMATION:






PARTS INFORMATION:






REQUIRED TOOLS & EQUIPMENT:

NOTE
Additional Techstream or Techstream LITE units may be ordered by completing the order form on ETAS (Tools > Tools and Equipment > Order Form) and faxing it to (416) 431-8342.







REPAIR PROCEDURE:

1. Conduct a road test to verify the EPS column noise condition.

Did the EPS column exhibit a rattle noise from the column when turning the steering wheel and/or when driving on rough surfaces?
- NO - This TSB does NOT apply. Refer to the applicable Repair Manual for diagnosis.
- YES - This TSB DOES apply.

Review the Steering System and Supplemental Restraint System (SRS) PRECAUTION below, then proceed to Step 2 for EPS column assembly replacement.

For complete Steering System Precaution Information, Refer to the Repair Manual within E-TAS / TIS library:
- Division: Toyota
- Model: Venza
- Year: 2009 / 2010 / 2011
- Service Category: Steering
- Section: Steering Column
- Keyword: Steering Column: Steering System Precaution

2. Remove the EPS column assembly.

For complete removal procedures, Refer to the Repair Manual within E-TAS / TIS library:
- Division: Toyota
- Model: Venza
- Year: 2009 / 2010 / 2011
- Service Category: Steering
- Section: Steering Column
- Keyword: Steering Column: Steering Column Assembly: Removal

3. Disassemble the EPS column assembly by removing steering lock and ignition components.

For complete EPS column disassembly procedures, Refer to the Repair Manual within E-TAS / TIS library:
- Division: Toyota
- Model: Venza
- Year: 2009 / 2010 / 2011
- Service Category: Steering
- Section: Steering Column
- Keyword: Steering Column: Steering Column Assembly: Disassembly







4. Assemble the NEW EPS column assembly with components removed in Step 3.

For complete EPS column reassembly procedures, Refer to the Repair Manual within E-TAS / TIS library:
- Division: Toyota
- Model: Venza
- Year: 2009 / 2010 / 2011
- Service Category: Steering
- Section: Steering Column
- Keyword: Steering Column: Steering Column Assembly: Reassembly

HINT
Be sure to use new tapered-head bolt and tighten the tapered-head bolt until the bolt head break off.

5. Install the NEW EPS column assembly.

For complete EPS column installation procedures, Refer to the Repair Manual within E-TAS / TIS library:
- Division: Toyota
- Model: Venza
- Year: 2009 / 2010 / 2011
- Service Category: Steering
- Section: Steering Column
- Keyword: Steering Column: Steering Column Assembly: Installation

6. Using ETAS Techstream clear the rotation angle sensor calibration value, initialize the rotation angle sensor, and calibrate the torque sensor zero point.

For complete initialization procedures, Refer to the Repair Manual within E-TAS / TIS library:
- Division: Toyota
- Model: Venza
- Year: 2009 / 2010 / 2011
- Service Category: Steering
- Section: Steering Column
- Keyword: Power Assist Systems: Power Steering System: Calibration

HINT
If the above operations are not performed correctly, the steering center point (zero point) will deviate, causing a difference in steering effort between right and left turns.

7. Verify SRS Warning Light Operation and that NO SRS system DTC(s) are present.

For complete SRS inspection procedures, Refer to the Repair Manual within E-TAS / TIS library:
- Division: Toyota
- Model: Venza
- Year: 2009 / 2010 / 2011
- Service Category: Vehicle Interior
- Section: Supplemental Restraint Systems
- Keyword: Supplemental Restraint Systems: Airbag System: Diagnosis System

8. After the repair is complete, road test the vehicle to confirm the EPS column rattle noise condition is NO longer present.

NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.