Canada - HomeLink(R) - Poor Transceiver Range

Bulletin
3215

Issue Date
November 3, 2009

Market
Canada

Title:
HOMELINK PERFORMANCE

Component
ELECTRICAL

Models
'09 Venza

INTRODUCTION:
Some vehicles may exhibit a condition where the HomeLink(R) Universal Transceiver has a reduced transmission range (within 5-10 ft of the garage door opener receiver). A newly designed HomeLink(R) Universal Transceiver service part has been made available to address this condition.







APPLICABILITY:

PRODUCTION CHANGE INFORMATION:







This TSB applies to:
- All 2009 4 cyl.
- 2009 model year 6 cylinder Venza vehicles produced BEFORE the Production Change Effective VINs shown.







WARRANTY INFORMATION:







PARTS INFORMATION:







REQUIRED TOOLS & EQUIPMENT:

NOTE
Additional SSTs may be ordered by calling SPX/OTC at 1-800-933-8335.

REPAIR PROCEDURE:

CAUTIONS BEFORE PROGRAMMING THE HOMELINK(R) UNIVERSAL TRANSCEIVER:
- Do NOT use the HomeLink(R) Universal Transceiver with any garage door opener that lacks the safety stop and reverse feature as required by federal safety standards. (This includes any garage door opener model manufactured before April 1, 1982.) A garage door opener, which cannot detect an object, signalling the door to stop and reverse, does not meet current federal safety standards.
- When programming the HomeLink(R) Universal Transceiver, you may be operating a garage door or other device. Make sure that people and objects are out of the way of the garage door or other device to prevent potential harm or damage.

1. Confirm HomeLink(R) transmission range.
The HomeLink(R) transmission range is usually equal to or greater than the hand-held transmitter.

NOTE
- Poor range can be caused by interference around or near the vehicle or due to the use of older batteries in the original transmitter during programming.
- You may advise customers that additional information and/or programming instructions for other devices can be obtained from HomeLink(R) at 1-800-355-3515 or at www.homelink.com

Perform the following to see if the range can be improved.
A. Put a new battery in the hand-held transmitter. Training the HomeLink(R) takes more power from the battery than normal operation. Sometimes putting a new battery in the hand-held transmitter increases the range.
B. Retrain the HomeLink(R) at varying distances and angles. Start by holding the handheld transmitter 3-4 inches away from the HomeLink(R) Universal Transceiver, then at 5-6 inches, and 6-8 inches from the buttons.
C. If the above operation is unsuccessful, try a second transmitter with new batteries.
D. Straighten the antenna wire that hangs down from the garage door opener.
E. Verify if HomeLink(R) range is improved.
F. An alternative method is to use the HomeLink(R) Tester.

NOTE
Toyota offers an optional Integrated HomeLink(R) Tester as an available Special Service Tool: SST#TOY280087.

HomeLink(R) Tester Functions
The Integrated HomeLink(R) Tester (available SST# TOY280087) is a tool that can be used to test the operating functions and performance of the HomeLink(R) Universal Transceiver.

2. If the HomeLink(R) range is below 10 feet,

Refer to the Repair Manual within E-TAS / TIS library:
- Division: Toyota
- Model: Venza
- Year: 2009
- Service Category: Audio/Visual/Telematics
- Section: Garage Door Opener
- Keyword: Garage Door Opener Switch: Removal
- Keyword: Garage Door Opener Switch: Installation

3. For programming the HomeLink(R),

Refer to the Repair Manual within E-TAS / TIS library:
- Division: Toyota
- Model: Venza
- Year: 2009
- Service Category: Audio/Visual/Telematics
- Section: Garage Door Opener
- Keyword: Garage Door Opener Switch: Registration

4. Confirm HomeLink(R) operation.

NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.