Cell Phone - Heavy Static On Bluetooth(R) Land Line Side

T-SB-0054-10

February 1, 2010

Static-Laden/Distorted Bluetooth Sound Quality

Service Category
Audio/Visual/Telematics

Section
Cellular Communication

Market
USA





Applicability

Introduction

Some 2010 Toyota vehicles and 2009 Venza vehicles may exhibit a condition where the Bluetooth hands-free system introduces static noise or distortion that is only audible to the person on the landline side of the telephone call. An updated radio assembly has been developed to address this condition.

Production Change Information








This TSB applies to vehicles with the Toyota Navigation System produced BEFORE the Production Change Effective VINs shown.





Warranty Information

APPLICABLE WARRANTY

^ This repair is covered under the Toyota Comprehensive Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle's in-service date.

^ Warranty application is limited to occurrence of the specified condition described in this bulletin.





NOTE

^ For all models except Land Cruiser, the radio MUST be ordered through the Denso Exchange Program to qualify for warranty coverage.

^ For Land Cruiser, the radio MUST be ordered through the Pioneer Exchange Program to qualify for warranty coverage.





Parts Information





Required Tools & Equipment

Repair Procedure

1. Confirm the condition using the customer's mobile phone.

2. Record the customer's preset radio stations.

3. Replace the radio assembly.





Refer to the Technical Information System (TIS), applicable model and model year Repair Manual:

4. Pair the customer's mobile phone to the Bluetooth system.

5. Reprogram the customer's radio station presets.

6. Confirm normal Bluetooth system operation including improved sound quality on the landline side.