Steering - Steering Column Pop Noise On Low Speed Turns

T-SB-0015-13

January 31, 2013

Steering Column "Pop" Noise

Service Category
Steering

Section
Steering Column

Market
USA





Applicability

Introduction

Some 2009 - 2013 model year Venza vehicles may exhibit a "pop" noise from the steering column when turning the steering wheel sharply during low speed maneuvers. Perform the repair procedure outlined in this bulletin to address this condition.





Parts Information





Warranty Information

Repair Procedure

1. Confirm condition.





With the vehicle in Park and engine running release the column tilt/telescopic lever and rotate the steering wheel from right lock to left lock several times (refer to Figure 1).

With the tilt/telescopic lever released did the steering "pop" noise go away?

^ YES - This bulletin DOES apply. Go to step 2.

^ NO - This bulletin does NOT apply. Refer to the applicable Repair Manual for diagnosis.

2. Remove the lower steering column cover.





A. Remove the 2 screws.

B. Push the right and left sides of the lower steering column cover, and disengage the 2 claws.

3. With the column tilt/telescopic lever released, fully extend the column telescope towards the driver's seat and tilt column up to the highest tilt position.





4. Using the syringe from the grease kit, apply grease to the column inner jacket and the stopper pin "cam".

Grease Amount:
Column Inner Jacket: 0.3 - 0.4 ml
Stopper Pin Cam: 0.2 ml

5. Cycle the steering column telescope (extend and retract) 10 times to distribute grease evenly.

6. Engage the column tilt/telescopic lever.

7. With the vehicle in Park and engine running confirm that NO noise is present by cycling the steering wheel from right lock to left lock several times.

A. If noise still occurs inspect for distribution of grease over areas shown in Figure 3 and apply additional grease as necessary.

B. If noise is no longer present reinstall the lower column cover.

(1) Engage the 2 claws to install the lower steering column cover.

(2) Install the 2 screws.
Torque: 2.0 N*m (20 kgf*cm, 18 in*lbf)

© 2013 Toyota Motor Sales, USA