HFL System Troubleshooting

HFL System Troubleshooting

NOTE:

- Before doing this troubleshooting, refer to General Troubleshooting How to Troubleshoot the Handsfreelink System 2 to make sure the phone is compatible and configured correctly.
- Make sure the phone is Acura approved and configured correctly. Online, go to www.acura.com/handsfreelink, or call the HFL support desk at 888-528-7876.
- You must be able to duplicate the client's concern to successfully diagnose the problem.
- Always use the client's phone to successfully diagnose the problem.

1. Connect the HDS to the DLC How to Troubleshoot the Handsfreelink System 2.

2. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

3. Check for DTCs.

Are any DTCs indicated?

YES -

Repair the indicated DTCs, and recheck.�

NO -

Go to step 4.

4. Try to duplicate the problem or have the client demonstrate the problem.

Can you duplicate the problem?

YES -

Go to step 5.

NO -

The system is OK at this time.�

5. Pair the phone to a known-good vehicle (same model, year, and trim), and try duplicate the problem.

Does the phone have the same problem on the known-good vehicle?

YES -

Call the HFL support desk at 888-528-7876 to make sure the phone is configured correctly and has the correct software. If the phone is configured correctly, it is either a characteristic of the HFL system, or a characteristic of the particular approved phone being used. Explain to your client that this is a system characteristic. Another phone from the approved phone list may give more favorable results.�

NO -

Substitute a known-good HandsFreeLink control unit, and recheck. If the problem goes away, replace the original HandsFreeLink control unit Service and Repair.�