Symptom Troubleshooting

Symptom Troubleshooting: Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work

Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work

NOTE:

- Check the vehicle battery condition first. Testing and Inspection

- Check the connectors for poor connections or loose terminals.

- Check if the audio system functions normally.

- Check if it functioned normally at the time of initial pairing.

- Some mobile phones do not support the function.

- Check Online at www.acura.com/handsfreelink or call the HFL support desk at 888-528-7876 to make sure the cell phone is compatible with the HFL system and that there are no known issues.

1. Turn the ignition switch to ON (II).

2. Turn on the audio unit, and check that MENU, SKIP, and TITLE button function normally with the audio unit.

Is the audio unit operation OK?
YES - Go to step 3.

NO -
- With ELS audio system: Substitute a known-good audio unit. Audio Unit Removal/Installation (With AcuraLink) If the symptom/indication goes away, replace the original audio unit.

- With premium audio system: Substitute a known-good audio unit. Audio Unit Removal/Installation (With Premium Audio System) If the symptom/indication goes away, replace the original audio unit.



3. Check if the cell phone's Bluetooth audio function plays.

Does the cell phone's Bluetooth audio function play normally?
YES - Go to step 4.

NO - Go to No sound when Bluetooth audio is used. Symptom Troubleshooting


4. If you have the client's Bluetooth phone, go to step 5. Otherwise, pair a known-good Bluetooth phone to the client's vehicle.

Can you pair the Bluetooth phone, and does it operate normally?
YES - The client's Bluetooth phone is defective or not compatible.

NO - Substitute a known-good HandsFreeLink control unit, Service and Repair and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit.


5. Pair the client's Bluetooth phone to a known-good vehicle.

Can you pair the Bluetooth phone, and does it operate normally?
YES - Substitute a known-good HandsFreeLink control unit, Service and Repair and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit.

NO - The client's Bluetooth phone is defective or not compatible.