Voice Control Does Not Work/Respond (10 Model)
Navigation System Symptom Troubleshooting - Voice control does not work/respond
Voice control does not work/respond
Diagnostic Test: Mic Level
NOTE:
- Check the vehicle battery condition first Testing and Inspection.
- Check the connectors for poor connections or loose terminals.
- Make sure that the correct navigation DVD color and version are installed.
- Check any official Honda service website for more information about the navigation system.
- Before troubleshooting, make sure you have the anti-theft codes for the audio system and the navigation system.
- After troubleshooting, enter the anti-theft codes for the audio system and the navigation system.
- Before assuming that a voice complaint is hardware related, ensure that the voice control system is being operated correctly.
- Make sure you are on the correct screen when trying to issue a voice command. For instance, the command "Find the nearest Italian Restaurant" only works on a Map screen. (See the Navigation System Manual for a complete list of allowed voice commands for the information being displayed.)
- Close the windows, moonroof, and doors.
- Set the fan speed to low (1 or 2).
- Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the ceiling.
- Keep background noise and conversations to a minimum.
- Pause after pressing the navigation TALK button, then give a voice command clearly in a natural speaking voice. If the system cannot recognize your command, speak louder.
- If the microphone picks up voices other than yours, the system may not interpret your voice commands correctly.
- If you speak a command with something in your mouth, or your voice is too husky, or high pitched the system may misunderstand your command.
- Compare the system operation with a known-good vehicle. Have more than one person test the system operation. If the known-good vehicle performs the same, it is a characteristic of the system.
1. Turn the ignition switch to ON (II).
2. Go into the System Diagnostic Mode select, Mic Icon Menu, and use the Mic Level test under Functional Setup Navigation System Diagnostic Mode to check the operation of the navigation TALK and navigation BACK buttons.
Are the navigation TALK and navigation BACK buttons operational when you press the button?
YES -
Go to step 10 Voice Control Does Not Work/Respond (10 Model).
NO -
Go to step 3 Voice Control Does Not Work/Respond (10 Model).
3. Turn the ignition switch to LOCK (0).
4. Do the voice control switch test Testing and Inspection.
Is the voice control switch OK?
YES -
Go to step 5.
NO -
Replace the HFL-navigation voice control switch Service and Repair.�
5. Disconnect the HFL-navigation voice control switch 5P connector and the audio-navigation unit connector D (12P).
6. Check for continuity between audio-navigation unit connector D (12P) terminal No. 1 and body ground.
Is there continuity?
YES -
Repair a short to body ground in the wire between the audio-navigation unit and the voice control switch, or replace the cable reel Service and Repair.�
NO -
Go to step 7 Voice Control Does Not Work/Respond (10 Model).
7. Check for continuity between audio-navigation unit connector D (12P) terminal No. 1 and HFL-navigation voice control switch 5P connector terminal No. 2.
Is there continuity?
YES -
Go to step 8 Voice Control Does Not Work/Respond (10 Model).
NO -
Repair an open in the wire between the audio-navigation unit and the HFL-navigation voice control switch, or replace the cable reel Service and Repair.�
8. Disconnect the audio-navigation unit connector A (24P).
9. Check for continuity between audio-navigation unit connector A (24P) terminal No. 5 and HFL-navigation voice control switch 5P connector terminal No. 4.
Is there continuity?
YES -
Replace the audio-navigation unit Audio-Navigation Unit Removal/Installation.�
NO -
Repair an open in the wire between the audio-navigation unit and the HFL-navigation voice control switch, or replace the cable reel Service and Repair.�
10. Use the Mic Level diagnostic under Functional Setup Navigation System Diagnostic Mode to check the operation of the microphone.
Is the microphone operational?
YES -
Check the operation of the voice control system (see the Navigation System Manual).�
NO -
Go to step 11 Voice Control Does Not Work/Respond (10 Model).
11. Check the HFL DTCs Initial Inspection and Diagnostic Overview.
Are there any DTCs indicated?
YES -
Repair the indicated DTCs.�
NO -
Substitute a know-good HFL-navigation microphone (individual map light), then reconnect all of the connectors, and recheck. If the symptom/indication goes away, replace the original HFL-navigation microphone. If the symptom/indication is still present, replace the audio-navigation unit Audio-Navigation Unit Removal/Installation.�