HFL System Troubleshooting

HFL System Troubleshooting

NOTE:

- Before doing this troubleshooting, refer to General Troubleshooting Information Initial Inspection and Diagnostic Overview to make sure the phone is compatible and configured correctly.
- You must be able to duplicate the customer's concern to successfully diagnose the problem.
- Always use the customer's phone to successfully diagnose the problem.
- Make sure the phone is Honda approved and configured correctly.

1. Make sure the phone is approved by checking.

Is the Bluetooth phone approved?

YES -

Go to step 2.

NO -

Explain to the customer that the cell phone is not approved.�

2. Check if the cell phone has any special requirements (software version, configuration, etc.).

Is the correct software version loaded and is the phone properly configured?

YES -

Go to step 3.

NO -

Explain to your customer that the cell phone software needs to be updated or the cell phone needs to be configured properly. If the HFL support desk is able to help you configure the phone, explain the proper settings, otherwise direct your customer to contact their cell phone manufacturer or carrier.�

3. Connect the HDS to the DLC.

4. Turn the ignition switch to ON (II).

5. Check for DTCs.

Are any DTCs indicated?

YES -

Repair the indicated DTCs and recheck.�

NO -

Go to Step 6.

6. Try to duplicate the problem or have the customer duplicate the problem.

Can you duplicate the problem?

YES -

Go to Step 7.

NO -

The system is OK at this time.�

7. Pair the phone to a known-good vehicle (same model, year, and trim), and try to duplicate the problem.

Does the phone have the same problem on the known-good vehicle?

YES -

If the phone is configured correctly, it is either a characteristic of the HFL system, or a characteristic of the particular approved phone being used. Explain to your customer that this is a system characteristic. Another phone from the approved phone list may give more favorable results.�

NO -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the problem goes away, replace the original HandsFreeLink control unit Service and Repair.�